Amazon.com: Customer reviews: Doxie Q — Rechargeable Document Scanner with ADF and Wi-Fi

Handy, easy to use and doesn't take up space

Reviewed in the United States on July 17, 2020

I came across Doxie after seeing a YouTuber (Creativity RV) talk about her scanner. What peaked my interest was the fact it did not have to be connected to a PC when being used because of built in WiFi and it has a rechargeable battery so I can sit and watch TV and scan. I decided to go with the Q because I did like the fact it has a document feeder so if I have something that is a couple of pages I can scan it all at once. We have a large HP printer that has a scanner but it sits in a different room and while it is great it's not convenient. This little scanner is perfect to scan and go to keep the paper stack from getting out of control!

The quality of the scans so far have been great, I haven't tried a photo yet but that's next. I started to transfer recipes that I had on paper into EverNote before I got this scanner and was using some utilities on my phone. If I had this scanner when I started that process would have been a lot smoother (have more to do so it will fun to do now!)

I use the Doxie Software on my iMac and android phone and have not had any issues with it. I like the desktop software and find it's really easy to use. I like that it has a little "staple" feature so if you scan several pages you can "staple" them together into one document once you have them scanned.

My only comment so far is when you first set it up with WiFi give it a few minutes to find your network. I was concerned at first that it was taking a while to connect but I haven't had any issues or delays with it connecting since.

On a final note, how a company handles things after you purchase their product goes a long way with me. After I registered my scanner I received a nice welcome email with a cute little scan from their product specialist. I thought it was nice. Then a few days later I received an email with a request to schedule a quick call with their Product Manager to see how I liked the scanner and what feedback I had. Those things make it well worth the purchase to me because it shows they are interested in getting customer feedback to make their product better.

I would definitely recommend this device if you want to go as paperless as possible and want a convenient way to do it.

****Update August 2021
I still really like the portability and handiness of the scanner but it is really slow to connect to wifi. I don't know if its my device, my wifi or if anyone else has this issue.

5 people found this helpful

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EdwinFF

Easy to use and portable

Reviewed in the United States on November 26, 2018

Verified Purchase

Update to my Previous review. Doxie contacted me and took immediate steps to correct the issues I had with one of my Doxie scanners by sending a replacement, which I received just two days after. I must say I'm impressed with the level of customer service. Their turn around was quick and I now have a fully working scanner. I believe the issue I had with the scanner was an isolated issue considering that we have bought multiple scanners for our office and only this one had an issue after almost a year of use. Nonetheless, Doxie came around and replaced the item no questions asked. I'm very satisfies and happy to have a Doxie scanner again. These scanners make scanning a lot easier and the memory card makes portability and convenience that much better. I really recommend this scanner to anyone looking for space saving on their desk (scanners are very slim and look great too), for portability, and easy of use.

I bought 4 of these scanners for my office about a year ago and have been very happy, to the point where I've order a few more since the original purchase. However, I'm giving it three stars since the one scanner I kept for me (the other ones were for my colleagues) stopped working about a week ago. Upon inspection I notice that it was because the scanner's USB mini port broke inside and I'm unable to connect it to charge it. The scanner had been charging before but it had stopped transferring files to the computer when plugged in directly. I had to transfer files by inserting the memory card into my computer. I was ok with that but now it can't charge it either. I don't understand how the connector inside the unit can break like that. I've never had this happened to any other device. Now I need to find another portable scanner for me and other people in our firm since I no longer trust this one.

12 people found this helpful

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Carlos K

Powerful and compact convenience

Reviewed in the United States on March 15, 2021

Verified Purchase

With reluctance I returned an initally nonfunctional device fresh out of the box. After a very brief email exchange I rapidly received a product replacement and suprisingly found the ordeal effortless and actually had unsolicited follow up with regards to the initial issue. Pleasant company and customer service for sure. Now I have had the product for several months. I use my own classificaiton as light duty. I scan maybe 30 documents a month even more during peak season stuf say taxes or loans blah blah. For comparisons, I hammered my document feeder on my printer to the point of frustration (and feed errors) and opted to expand my hardware for this device. It has not disappointed me so far despite the initial defect. WAY BETTER (light speed faster) THAN ANY ALL IN ONE! Best thing I can pack this baby in my back pack on trips and almost have a traveling business center along with my hotspot. I still struggle with the sign and scan issues for printing but I have other work arounds for this while on the go. Doxie has a good product here. I definitely appreciated the follow up and the customer service they provided for my issue as well.

Updated: Feb 2024
Has outperformed desktop all in ones in all aspects that matter. Speed of scanning, scalability of scanning quality needs, scan and store for later built in, staple mulitple docs and more. I usually make it a point to provide follow up on products I have purchased that have proven themselves. This got off to a rough start but no doubt recovered in its use. For those that might find these important: Pros: Quick scan and store feature, USB powered from device, Doxie program is easy to use, staple feature for mulitple docs, Small and fits in bag. Cons: document feeding multiple docs not reliable and will single scan and staple as a work around.

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Jeff

great portable scanner

Reviewed in the United States on February 19, 2017

Verified Purchase

I recently upgraded from a Doxie Go (original) to the Doxie Q. The main selling point to me was the document feeder and WiFi connectivity. The Go was a great little scanner, but it was near impossible to scan a document without it being crooked. The Q fixes this problem by having a feeder as well as plastic document guides. So far I really like the Q. It’s a bit larger than the Go, but still portable. Scan quality is good and works great with Doxie’s excellent desktop app. Overall this is a great scanner for Mac (and PC) users. The Doxie software is really great and I’ve always had a good experience with Doxie as a company.

Wifi--
Even though the Q is WiFi-enabled, it is not turned on by default and it does not stay enabled when you power off. So every time you power on you have to enable WiFi when you are ready to import. Another annoyance is that, by default, the Q sets itself up as it’s own WiFi network instead of connecting to an existing network. This means in order to import you must switch your Mac (or PC) to Doxie's WiFi network. I finally discovered that you can actually change this and put the scanner on an existing WiFi network instead. I don’t recall seeing this in the documentation, but in the Doxie desktop app go into Preferences, select the Q, and hit configure. This will bring up a web page allowing you to select an existing WiFi network.

Screen and controls--
The text on this screen is so small and unreadable that it makes me wonder why Doxie even bothered to include it. They would have been better off with more LED indicators. Also there is a DPI button but clicking on it beeps at you because Doxie only offers 300 DPI (unfortunately).

Scanning-
The document feeder is a great addition, but I’ve found it frequently has difficulty grabbing the paper unless you really have it aligned tight against the back edge. Folded pages are especially problematic for the feeder. You also need to place documents face down, which I don’t recall being explained in the documentation. Also if you scan a stack of documents at once know that Doxie assumes that every page is part of the same document and automatically groups them together in one PDF. So only use the document feeder for multiple pages if they belong together. This is also a problem when scanning double-sided documents since Doxie cannot scan both sides at once. So it will group all of one side as a single PDF, then group all of the other side as a PDF.

4 people found this helpful

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Neil D

Extremely Satisfied (update from an unsatisfied customer)

Reviewed in the United States on October 16, 2017

Verified Purchase

Update: 5 Stars

So when I got my first Doxie scanner, it was a terrible experience, so bad that I returned it to Amazon. Doxie reached out and offered me the opportunity to test their product again, as the experience I had was not the norm for the product. And I am extremely happy they did. I just got done with 2 projects that required off-site scanning, each approximately 1500-200 pages. I was able to get these done in 2-3.5 hours (depending upon the number of pages that needed to be scanned) over a 2 day period. It went flawlessly. And the fact that it keeps pages scanned together in one PDF file was a huge time-saver!

The best part of this scanner is you do not need a computer. The documents get scanned to a removable SD card, which you can then edit/transfer files to a given destination at a later date. (Note: I did not use the DoxieQ app, simply due to the sheer volume of documents I was scanning).

The only thing that is a bit disappointing is the battery life, but that is easily overcome by carrying the charging cable with you. The cable does not get in the way when scanning.

I highly recommend this product for anyone using it for document scanning, low volume or high. It is extremely easy to use, lightweight, easy to transport, and relatively fast for a portable scanner.
**********
Initial Review: 1 star
I really, really wanted to like this scanner. At first, seemed it would work seamlessly. Very easy to use. It does not work though. Anything over 4 pages, and the scanner simply would not grab the pages properly, it would jam constantly, or it would grab multiple pages at a time. Look elsewhere if you are using this for scanning documents out of the office.

2 people found this helpful

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d-compose

HUGE MISTAKE. Cheaply made. You gotta hold its hand w EVERY scan for 80% chance of success. Buy the ScanSnap.

Reviewed in the United States on May 22, 2017

Verified Purchase

I hate this scanner. The paper NEVER feeds, even when positioned correctly. You have to push the paper each time, and if you do that, it sometimes grabs it. Other times, you have to turn the machine off and start over.
Machine awfully sensitive. Parts are CHEAP - like the little tabs designed to "hold" the paper - in NO way does that help the scanner find your scan. But those little tabs are the cheapest pieces of breakable plastic you'll ever find.
Every SINGLE time you scan something, you don't see it immediately on your PC. You have to click "import" and then WAIT for it to transfer to your PC. In other words, unless you rarely scan, this scanner is the biggest and highly expensive pain in the ass.
Buy the ScanSnap. I've had mine for YEARS. It is virtually 100% trouble free. Smaller, more transportable, always finds the sheets, and they're always immediately inside your computer, ready to be named and reorganized, if desired. I dropped my ScanSnap on the floor hundreds of times w/o incident until it finally caught up w me, and I decided to try Doxie. HUGE MISTAKE.
Worst purchase ever.

12 people found this helpful

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Amazon Customer

Good scans, good software features, wifi basically useless, stopped working after 2 years

Reviewed in the United States on February 10, 2023

Verified Purchase

Nice scans, great software features , stapling in particular. WIFI connectivity is basically useless, it takes 10 minutes to find the network, if at all, and connection stops after quite short time . Now, it doesn't connect at all. Multipage (2 - 5) scans typically result in jam,
Nevertheless, it was good for occasional scanning, if there is time available to fight wifi or it is close enough to computer to use usb cable which makes it much less portable .
I have it for a little over 2 years and now it just stopped working, I turn it on, get a green little under power button, put document in....nothing happens, feeder doesn't start. Very disappointed .

One person found this helpful

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Bob D

Pretty good

Reviewed in the United States on February 12, 2024

Size: 2nd generation; 4000 scan memoryVerified Purchase

I have been scanning documents and photos with Doxie. There definitely is a learning process to master. I don’t use a computer and I have been using my cell phone and iPad.

once I figured everything out, I like it.

No complaints about the quality of scans either.

Helpful

Igor R

Too expensive for my results

Reviewed in the United States on March 13, 2019

Verified Purchase

Initiated a research to buy a scanner with the following characteristics:
- Takes very little desk space (keyword "portable")
- No computer needed (saved to SD card/USB pendrive/cloud)
- Allows multipage PDF (instead of an individual file for each page scanned)
- Searchable PDF (what's the point to scan if you can search for it easily later!)
- Preferably duplex (so I don't need to turn pages)
- Preferably auto feeder (so I don't have to feed each page - I'd just put them in the tray at let it scan one after the other)

I came to the following options based on the characteristics above:
- Doxie Q (main reason to try: feels like a newer option and customer service seems excellent, if ever needed); price $239
- Fujitsu ScanSnap S1300i (main reason to try: long-time preference of many people, highly recommended); price $244.99
- Epson Workforce ES-200 or ES-300W (main reason to try: was recommended by some blogs); price $190
- Brother Wireless Mobile Color Page Scanner, DS-920DW (main reason to try: cheapest of all options, no multipage though, but still duplex); price $130

These could also be considered:
- Brother ADS-1250W or ADS-1500W or ADS-1700W (I find them a little bigger than I wanted); $200
- Visioneer Patriot P15 or Xerox XDS-P; $259
- Canon imageFORMULA P-215II Mobile Document Scanner; $224
- IRIScan Pro 3 WiFi (bad reviews); $183

This is the review for the Doxie Q:
- There are only 4 buttons: power switch, mode (jpeg/pdf), dpi (300/600) and scan (to start the scan or turn on the wifi when you hold it for 3 seconds).
- The power button feels very different from everything else. While all other buttons are touch-sensitive, the power button is a kind of cheap plastic switch, and its design doesn't really match everything else in the scanner (very weird!)
- Not confirmed, but based on the instructions it seems that the scanner doesn't work if the battery is not present. So if battery stops working, you won't be able to use the scanner even if it's connected to the outlet.
- An email with tips on how to setup the scanner arrived 12 hours after delivery... should have arrived before. This is just a feedback, because it was nice of them to send an email.
- The paper guide also feels very fragile to me. Also, you must remember to close the paper guides before closing the top cover.
- While charging the battery, you don't see the progress. There is only a green light that is on while it is charging, or off if it is fully charged. Not a big deal.
- It is missing being duplex. There is a workaround but it requires the use of their software: you can scan odd pages (1, 3, 5, ...) first, then you have to turn everything and scan the even pages (2, 4, 6, ...), then the software will group them as "duplex" scanning. As I said, you must use their software, you can't do that directly from the scanner. It seems the mobile app does not support that - so you must use a computer.
- I had trouble using the ADF (Automatic Document Feeder). I put just two pages, and it requires assistance to work. This scanner doesn't have a proper mechanic grab mechanism like in some desktop scanner. It will simply start the wheels and with luck, it will grab one page at a time. My experience was: it either did not grab the page, or grabbed 2 pages at the same time. For it to work, I had to push the page into the scanner while it was trying to grab it. It needs too much assistance.
- There is 2 minute limit - if you don't use it again within this limit, you have to turn the machine on again.
- It is interesting is that the scanner has an open API, you can create your own app to access the scans and the scanner (you can't ask the scanner to start scanning though). You could for example create your own website accessible via Internet to manage what you scanned (requires some extra network settings in your router).
- Note that the scanner has an estimated 7,500 scans life before it needs replacement parts.

I'd keep it if was among the cheapest units listed above, but for the price paid ($239) I don't consider it the best buy.

30 people found this helpful

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Erik J. Meyer

Good Portable Scanner, OUTSTANDING Customer Service

Reviewed in the United States on June 13, 2017

Verified Purchase

I'll be honest here: there may be better portable scanners out there, but I can guarantee the customer service from the company that produces them cannot come close to that provided by Apparent.

The scanner itself is fairly lightweight and solidly built while still being very, very portable. I have no idea how many items I can scan between charges; I've scanned hundreds at a time without hitting that wall. It can accommodate paper up to a medium thickness (think thick construction paper) up to 8.5" wide, so it's perfect for my use which is scanning photographs. The feeder bin can accomodate several sheets, though the unit scans best one sheet at a time. The rear document feeder is where it really shines though. I can scan a stack of photos up to around 6" wide without evening opening up the lid and it is almost ridiculously fast compared to my flatbed scanners. The colors and images are crisp and at 600dpi the pictures come out nice and clear. Transferring photos is very easy, both via wireless (through the free software available for download at the manufacturer's site) and through the included micro-SD card.

There are a couple things that could be improved. I think the resolution could be higher for the price point. Other people I've shown this to expressed surprise as well that it can only produce a medium resolution. It also appears to have a little difficulty with older black-and-white photos that have a white border. It has a tendency to try to crop that border. HOWEVER...using the included static sleeve to scan these photos eliminates this issue - at the cost of having to post-process the images in an editor to remove the extra parts of the sleeve. (That is, if you scan a 3x5 photo in the larger sleeve, you end up with an image that is the larger size.) Since I edit my photos after scanning, this isn't really an issue for me, just an extra step. Both of these are very, very minor issues, however.

The real surprise for me came when a day or so after I registered the unit I received a 'Welcome!' e-mail from the Apparent customer service. It had the usual hello, thanks for buying, let us know if you have any problems, etc. stuff, so I replied with the only major beef I had with the unit: the power switch was extremely loose - so much so that if I reached past the scanner to pick something up off the table, I ran the risk of my sleeve brushing against the switch and toggling the power. Within hours I had a reply from a very, very friendly service rep who almost immediately verified my contact information and then out of the blue offered to send out a replacement unit. Wow! I hadn't even considered the possibility, just expressed my disappointment in the manufacture of the scanner. Nope, they wanted to make sure I had a working scanner and that was that. Not only did the scanner get sent out that day, it arrived two days later with a pre-paid RMA sticker to return the faulty unit. Sure enough the new scanner had a properly working power switch.

Apparent's customer service doesn't screw around. They heard about a problem and fixed it without prompting or any hint of hesitation. It takes a lot to earn customer loyalty from me, but that right there is how you do it. Buy this scanner: you won't be disappointed it it's quality or output and you certainly won't be let down by their customer service in the event of a problem.

6 people found this helpful

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Doxie Q — Rechargeable Document Scanner with ADF and Wi-Fi

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