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  • Google Pixelbook (i5, 8 GB RAM, 128GB) (GA00122-US)
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  • Customer reviews

Customer reviews

3.9 out of 5 stars
3.9 out of 5
526 global ratings
5 star
57%
4 star
11%
3 star
9%
2 star
5%
1 star
18%
Google Pixelbook (i5, 8 GB RAM, 128GB) (GA00122-US)

Google Pixelbook (i5, 8 GB RAM, 128GB) (GA00122-US)

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Top positive review

Positive reviews›
Jared G
5.0 out of 5 starsAmazing laptop - assuming you know the limits of its strengths
Reviewed in the United States on July 21, 2018
I purchased the base model Pixelbook about three weeks ago for $820. I love it.

There are a lot of other good Chromebooks - including the new high-end Samsung and HP ones. So why did I feel so compelled to buy this pricier Chromebook - and write a lengthy review on a Saturday morning when I rarely write reviews?

I have a Windows 10 PC, but I bought a Chromebook because I value the simplicity, speed, and reliability of it far more than I value the ability to install very specific desktop software.

I was tired of all of the automatic updates and bloated features that Microsoft would randomly roll out. I noticed I haven't installed software in some time.

Instead, I was spending nearly all of my time working in Chrome - between Google Apps and a variety of web-based software (which is far superior to its desktop counterparts in most cases, sans with very specific technical/creative work). And instead of things like Microsoft Office, I rely on GoogleDocs because I value the ease of creation and sharing far more than I value all of the extra features I don't need.

After realizing that I spend 90%+ of my time utilizing my web browser for everything (including work), the decision to get a Chromebook was a no-brainer. And it helped that I started on an HP Chromebook 14 5 years ago - which still worked, though I wanted something faster and sleeker.

As stated above, there are a few other high-end Chromebooks to choose from, as well as some good middle-range ones, so why the Pixelbook?

I'll say that the discount on the device to $820 (from $999) was the catalyst.

I determined that I'd much rather spend the extra ~$200 on the absolute best Chromebook over another certainly good Chromebook - in order to get the improved build quality and most optimized Chromebook that I could get, including with the Google ecosystem. I love my Google Pixel 2 phone, so I've seen how Google's hardware is top-notch. Also I know HP and Samsung hardware can be a bit iffy, and Samsung has had a bloatware issue with installing extra things.

The Pixelbook looks/feels super sleek, the keyboard + trackpad are fantastic, and the wrist rests are a very nice touch. The screen is bright with great resolution.

At a few of my previous employers, we all received a Macbook Air. I essentially was looking for the sleekness and build quality of the Macbook Air, without the Apple OS (which I couldn't stand / I always found cumbersome). I believe the Pixelbook reaches that standard.

When it comes to performance, this computer is super fast, with a ton of RAM and a high-end processor. You can be confident this thing will continue to fly through whatever Chrome tabs / extensions (and probably Android apps) you throw at it.

I have only one main qualm with the Pixelbook which doesn't bother me too much - the bezels (the black empty space between actual display and the frame of the computer) are insanely big. I share the same gripe with my Pixel 2 phone. Hopefully Google stops this in the future.

The only other qualm is that the Pixel Pen stylus is insanely expensive. With a lot of research, I purchased a ~$15 off-brand stylus which I look forward to gently trying (researched to ensure it didn't scratch the screen).

Who will love the Pixelbook: someone who uses mostly a web browser when on the computer (and open to continuing to use web applications over desktop ones) - and really values the premium on high-end hardware and ensuring that they have the best performance. From standard web browsing to the continually increasing number of business applications that by default run in the cloud.

*If you fit a lot of the above in terms of computer usage but don't usually have a ton of tabs open / don't need the fastest thing and price is definitely more of a priority, there are some great Chromebooks from brands like ASUS and Acer in the $250 - $400 range, some of which even have metal bodies and touchscreens, which you'd likely be very pleased with. My mother is approaching 70 and consistently has a ton of problems with her Macbook Pro, so I'm continuing to work to get her to sell that and get one of these instead. I think Chromebooks in general are perfect for seniors and young children.

Who will not like the Pixelbook: if you are super huge Mac enthusiast and love their ecosystem (get a Macbook Air then), if you are super into gaming, or if you rely on demanding desktop software for creative/technical purposes. What comes to mind is if you're a full-time pro and need the advanced features of software for video production, Adobe CC, specialized finance requiring extremely complex Excel functionality (though maybe the cloud version of Excel has those features), data scientist requiring desktop-only software, or even someone like an Architect that needs industry-standard CAD software.

But for the majority of us doing basic computer things, a Chromebook is an extremely wonderful breath of fresh air. It boots super fast, updates are quick and barely noticeable, and it's a reliable computer. If price happens to be a priority, Chromebooks have you very well-covered.

It is a tremendous relief not thinking about renewing licenses, installing updates, or other things getting in the way of you just firing up a browser and doing your normal things.

And if having the best speed and hardware is something you really appreciate -- I would highly recommend the base model Pixelbook. To be totally honest, I'm not sure if I'd recommend it at $999, but I'd recommend it for as high as $850 (remember I bought it for $820). Good news is that I've seen a bunch of other sales like that, and it's even gone multiple times down to $750. I personally don't see the value in the higher-end Pixelbooks in terms of noticeable performance differences for the significant price boost over the base model.
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51 people found this helpful

Top critical review

Critical reviews›
Amazon Customer
1.0 out of 5 starsThrow it into the garbage if it breaks out of warranty
Reviewed in the United States on December 26, 2019
Bought in June 2018 for 7th grade son for use at school. Researched all of the Chromebooks and thought that this one was the best. Great design, solid state drive and touchscreen are all big pluses. For some unknown reason, about a dozen keys on the keyboard stopped working last week which 18 months after purchase was now out of warranty. Not abused, dropped or any evidence of physical damage whatsoever. Begged and pleaded with Google to fix on phone and through email (they don't fix anything - only replace but only if under warranty) but they couldn't care less, even when I offered to pay for repairs. Escalated from customer service representative to supervisor to group manager - heard endless sorry's but won't do anything to help as it's out of warranty. Brought it to their repair partner ubreakifix who spent two hours looking at it and couldn't do anything - they only really replace broken screens (kudos to them who did everything that they could to help us and didn't charge us a penny). In the end Google said only option was to buy replacement one for $550 plus tax (about $600 total) through ubreakfix's full replacement program. Nice. I spent $750 on it brand new now they want me to basically rebuy it all over again because the keyboard failed and they don't offer replacement parts for it. Like buying a car, driving it for a year and then bringing it back to the dealer for repairs only to be told that they can't fix it and I have to rebuy the car. Google searching on defective keyboard shows many people have this problem but after a quick 12 month warranty expiration they're also out of luck. Can't believe that one of the biggest tech companies in the world treats their customers like this and this is actually legal to do. If I knew their warranty was so stingy and that any repair (broken screen) is at least $450, I would have gone with a Macbook or other less expensive Chromebook options such as Samsung. Can't tell you how exasperating and disappointing the whole episode was going through this. In the end, I wound up filing an extended warranty claim through my credit card company so let's see how that goes. If that doesn't work then I have a $750 brick that I can basically just throw in the garbage. I certainly wouldn't buy another Google product if this is how I can expect to be treated. Thanks Google!
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From the United States

Jared G
5.0 out of 5 stars Amazing laptop - assuming you know the limits of its strengths
Reviewed in the United States on July 21, 2018
Verified Purchase
I purchased the base model Pixelbook about three weeks ago for $820. I love it.

There are a lot of other good Chromebooks - including the new high-end Samsung and HP ones. So why did I feel so compelled to buy this pricier Chromebook - and write a lengthy review on a Saturday morning when I rarely write reviews?

I have a Windows 10 PC, but I bought a Chromebook because I value the simplicity, speed, and reliability of it far more than I value the ability to install very specific desktop software.

I was tired of all of the automatic updates and bloated features that Microsoft would randomly roll out. I noticed I haven't installed software in some time.

Instead, I was spending nearly all of my time working in Chrome - between Google Apps and a variety of web-based software (which is far superior to its desktop counterparts in most cases, sans with very specific technical/creative work). And instead of things like Microsoft Office, I rely on GoogleDocs because I value the ease of creation and sharing far more than I value all of the extra features I don't need.

After realizing that I spend 90%+ of my time utilizing my web browser for everything (including work), the decision to get a Chromebook was a no-brainer. And it helped that I started on an HP Chromebook 14 5 years ago - which still worked, though I wanted something faster and sleeker.

As stated above, there are a few other high-end Chromebooks to choose from, as well as some good middle-range ones, so why the Pixelbook?

I'll say that the discount on the device to $820 (from $999) was the catalyst.

I determined that I'd much rather spend the extra ~$200 on the absolute best Chromebook over another certainly good Chromebook - in order to get the improved build quality and most optimized Chromebook that I could get, including with the Google ecosystem. I love my Google Pixel 2 phone, so I've seen how Google's hardware is top-notch. Also I know HP and Samsung hardware can be a bit iffy, and Samsung has had a bloatware issue with installing extra things.

The Pixelbook looks/feels super sleek, the keyboard + trackpad are fantastic, and the wrist rests are a very nice touch. The screen is bright with great resolution.

At a few of my previous employers, we all received a Macbook Air. I essentially was looking for the sleekness and build quality of the Macbook Air, without the Apple OS (which I couldn't stand / I always found cumbersome). I believe the Pixelbook reaches that standard.

When it comes to performance, this computer is super fast, with a ton of RAM and a high-end processor. You can be confident this thing will continue to fly through whatever Chrome tabs / extensions (and probably Android apps) you throw at it.

I have only one main qualm with the Pixelbook which doesn't bother me too much - the bezels (the black empty space between actual display and the frame of the computer) are insanely big. I share the same gripe with my Pixel 2 phone. Hopefully Google stops this in the future.

The only other qualm is that the Pixel Pen stylus is insanely expensive. With a lot of research, I purchased a ~$15 off-brand stylus which I look forward to gently trying (researched to ensure it didn't scratch the screen).

Who will love the Pixelbook: someone who uses mostly a web browser when on the computer (and open to continuing to use web applications over desktop ones) - and really values the premium on high-end hardware and ensuring that they have the best performance. From standard web browsing to the continually increasing number of business applications that by default run in the cloud.

*If you fit a lot of the above in terms of computer usage but don't usually have a ton of tabs open / don't need the fastest thing and price is definitely more of a priority, there are some great Chromebooks from brands like ASUS and Acer in the $250 - $400 range, some of which even have metal bodies and touchscreens, which you'd likely be very pleased with. My mother is approaching 70 and consistently has a ton of problems with her Macbook Pro, so I'm continuing to work to get her to sell that and get one of these instead. I think Chromebooks in general are perfect for seniors and young children.

Who will not like the Pixelbook: if you are super huge Mac enthusiast and love their ecosystem (get a Macbook Air then), if you are super into gaming, or if you rely on demanding desktop software for creative/technical purposes. What comes to mind is if you're a full-time pro and need the advanced features of software for video production, Adobe CC, specialized finance requiring extremely complex Excel functionality (though maybe the cloud version of Excel has those features), data scientist requiring desktop-only software, or even someone like an Architect that needs industry-standard CAD software.

But for the majority of us doing basic computer things, a Chromebook is an extremely wonderful breath of fresh air. It boots super fast, updates are quick and barely noticeable, and it's a reliable computer. If price happens to be a priority, Chromebooks have you very well-covered.

It is a tremendous relief not thinking about renewing licenses, installing updates, or other things getting in the way of you just firing up a browser and doing your normal things.

And if having the best speed and hardware is something you really appreciate -- I would highly recommend the base model Pixelbook. To be totally honest, I'm not sure if I'd recommend it at $999, but I'd recommend it for as high as $850 (remember I bought it for $820). Good news is that I've seen a bunch of other sales like that, and it's even gone multiple times down to $750. I personally don't see the value in the higher-end Pixelbooks in terms of noticeable performance differences for the significant price boost over the base model.
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JeffdGwen
5.0 out of 5 stars I will try to explain why this is the best laptop/convertible currently sold for those with the budget to ...
Reviewed in the United States on January 29, 2018
Verified Purchase
I have owned a Pixelbook (base model) for 45 days now (having owned a Chromebook Pro, my first-ever ChromeOs product, for 30 days prior) and after reading countless professional and owner reviews I wanted to write one captures the essence of the Pixelbook and what makes it so attractive and why it is worth its price to many who would cross-shop it with Windows and Mac alternatives. I will try to explain why this is the best laptop/convertible currently sold for those with the budget to spend $1,000 give/take for a laptop and, importantly, for those who have been able to determine either that ChromeOs (including Android App access) will meet their needs and/or that they own a Windows or Mac device that will provide the capability needed for use cases that the Pixelbook/ChromeOs presently do not support.

I'm about to go down the path of paraphrasing what another Amazon reviewer, Dave Levy, already stated more succinctly than I will, but the purpose of my comment is to add depth to Mr. Levy's review for those who found his words persuasive but may still feel some hard-do-describe level of skittishness to "pull the trigger" on a Pixelbook. In no particular order:

1) The Pixelbook ("PB") is absolutely on-par with or well above it's competitors in the premium laptop/convertible market with Mac Os or Windows 10 from the standpoint of user experience.

2) The PB is best-in-class (again, the highest end of the laptop/convertible market segment) - or tied for best - in these areas of hardware look, feel and response: a) keyboard; b) trackpad; c) display; d) stylus (with both the Google branded version or several other "Wacom AES" alternatives I've tested); e) connectivity (both wifi and bluetooth [4.2].

3) The PB is below class-leading, but still fully acceptable, in the following areas: a) audio quality (acceptable for most laptop use cases, but fair to say headphones or auxiliary speakers are needed for high quality/room-filling sound); b) keyboard backlight (fine for dark ambient light environment but weak for "dusk" type ambient lighting, when some assistance is helpful but the backlighting is not as bright or complete as preferable and as provided by some of its peers, including some lower priced devices; Google should improve this through software update or next hardware update cycle, but it's very far from a deal-breaker); c) user authentification (in 2018, a premium device should have easy, fast biometric authentification as an option and the PB does not; this is a must-fix for first hardware update cycle.)

Other than items noted in 3), above, there is no aspect of the user experience in which the PB can't be described as the finest laptop/convertible user experience available today - or ever produced - in this size and price class.

4) It is in no way accurate or fair to call the base model "overpriced 'for a Chromebook'" or "overpriced" in any way. This device is so beautifully designed (though this is a matter of taste) and so brilliantly executed that, IMO, it is the finest piece of electronic device kit I have ever had the pleasure behold and use. It's really that gorgeous, that perfectly made, that smooth and fast to respond - in the ways that a fine luxury good (in addition to computers, smartphones and tablets, automobiles come to mind in comparison - might stand out as being. It makes me smile. I look forward to whatever task I approach when I realize I'm about to use my Pixelbook to get it done!

I guess you have to be a person who really notices and cares about design and quality for this to matter to you. Nothing wrong with someone who doesn't - in fact, you will save yourself many hundreds of dollars by purchasing either a Chromebook Pro or Asus Flip CS-302 if you want a good, strong, well-made Chromebook and just don't care so much about the finer points of design, engineering and craftsmanship because those alternatives have all the ChromeOs goodness and same features as the PB though they may lack only at the margins some of the storage (though the other 2 have micros SD card support while the PB does not) speed, thermal control, keyboard/trackpad quality and overall excellence of the PB (and, in the case of the Asus, active stylus support.)

This is clearly a luxury purchase. And, in fact, I've spent 45 days now - last day of return window: tomorrow! - equivocating over whether I can justify to myself indulging in this luxury. (My decision is a little easier because I got my PB when Amazon had a pre-Christmas deal for $800 and Google had promotions, including a $62 credit against my Netflix bill, $40 worth of free Google Drive subscription fees - that I have been and would've continued paying - and a $50 credit to my Google Store account - for apps or devices - as a concession because Amazon didn't offer the Google Home device and Google was throwing in a free Home speaker if you bought it from Google. Thus my true cost for the PB was effectively $710, a price point many have noted they would feel more comfortable paying. Just between you and me, I would still be buying it if my cost was $999 ;)

If you can afford it and you want a very high end device and you've determined a Chromebook has an important place in your device arsenal, you couldn't find a more certain way to spend $400 extra and be certain it would bring you so much enjoyment. I suggest you buy it from a vendor who provides preferably 30 day trial with full refund option. Again, presuming you had already concluded you want/need a chromebook and it must have what for chromebooks are the higher end spes, I imagine you may go through the same process as I have and, what you decide as your return window closes will inform you as to how much you truly adore the design/execution of this product and whether you can justify the $400 luxury indulgence. My guess is that you will make the same decision as I did, even at the full retail price of $999!
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Amazon Customer
1.0 out of 5 stars Throw it into the garbage if it breaks out of warranty
Reviewed in the United States on December 26, 2019
Verified Purchase
Bought in June 2018 for 7th grade son for use at school. Researched all of the Chromebooks and thought that this one was the best. Great design, solid state drive and touchscreen are all big pluses. For some unknown reason, about a dozen keys on the keyboard stopped working last week which 18 months after purchase was now out of warranty. Not abused, dropped or any evidence of physical damage whatsoever. Begged and pleaded with Google to fix on phone and through email (they don't fix anything - only replace but only if under warranty) but they couldn't care less, even when I offered to pay for repairs. Escalated from customer service representative to supervisor to group manager - heard endless sorry's but won't do anything to help as it's out of warranty. Brought it to their repair partner ubreakifix who spent two hours looking at it and couldn't do anything - they only really replace broken screens (kudos to them who did everything that they could to help us and didn't charge us a penny). In the end Google said only option was to buy replacement one for $550 plus tax (about $600 total) through ubreakfix's full replacement program. Nice. I spent $750 on it brand new now they want me to basically rebuy it all over again because the keyboard failed and they don't offer replacement parts for it. Like buying a car, driving it for a year and then bringing it back to the dealer for repairs only to be told that they can't fix it and I have to rebuy the car. Google searching on defective keyboard shows many people have this problem but after a quick 12 month warranty expiration they're also out of luck. Can't believe that one of the biggest tech companies in the world treats their customers like this and this is actually legal to do. If I knew their warranty was so stingy and that any repair (broken screen) is at least $450, I would have gone with a Macbook or other less expensive Chromebook options such as Samsung. Can't tell you how exasperating and disappointing the whole episode was going through this. In the end, I wound up filing an extended warranty claim through my credit card company so let's see how that goes. If that doesn't work then I have a $750 brick that I can basically just throw in the garbage. I certainly wouldn't buy another Google product if this is how I can expect to be treated. Thanks Google!
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Bron
5.0 out of 5 stars Excellent!
Reviewed in the United States on January 13, 2019
Verified Purchase
I purchased this in Mid-November (2018) when it was on sale. I also owned the 1st generation model. This model is much lighter and has much, much better battery life. It has a great track-pad, nice screen, is very snappy in operation. These new models support Linux and Android apps, if you wish to use them, as well. It also has Google Assistant built-in and even has a dedicated key for it. It also has the new 4-in-1 modes: laptop, tablet, tent and entertainment. The keyboard is very nice. I like the rubberized pads (palm rests) and the glass on the back of the lid (which improves WiFi performance). I don't have the pen yet, but will probably get one at some point as that is a nice plus as well.

The battery life is exceptional. I am getting the promised 8-10 hours of daily use. Also exceptional is the fast charging. I can fully recharge in 60-90 minutes with 60 or so typical. That's truly exceptional and a very welcome improvement. (Plus, if needed, during a long day, a 15-min "touch up" recharge can keep you going for hours.)

I have the i5 model and it's plenty fast, have never noticed any lag at all. As with most Chromebooks, startup and shutdown is very fast. Plus you can just close the lid and it will sleep and consume very little battery power. So I generally just leave it on all day in this mode as I use it. Very convenient. It "wakes up" nearly instantaneously.

As with all Chromebooks, you get good security, painless, quiet updates "behind the scenes" and no need for all that software you have on windows just to make it safe and reliable. Everything is quick, easy and nice. I am a longtime ChromeOS user, so I love it, and I think most will once they get through the short "adjustment" period. The fast painless operation is a delight.

My only nit is that, as a photographer, I miss the built-in SD card reader most Chromebooks have traditionally had, but you can hook one up via USB-C, of course, and with the 128 GB SSD there is less need for it, of course.

So, all in all, I am very pleased with this new model which is a delight to use and functions very well.

2019-11-28: 10 months later & still loving this excellent Chromebook! Super Pixelbook.

2023-07-16: Just short of 5 years and I still love this thing. Still works fine. Still one of the best screens and best keyboard on a Chromebook. No longer my main laptop (I use an Acer Spin 713 now as my main CB) but I still use it and love it especially for reviewing artworks and photos. Superb viewing angles, colors and brightness. Only big complaint I have is that the battery drains charge when turned off and not used for several weeks, but not a big deal. It charges up quickly and I use it now at home and plugging in is not a problem. But it does seem a bit odd that it drains so fast when not in use. Other than that, still loving it.
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Clutch "Rob"
4.0 out of 5 stars Good with some quirks
Reviewed in the United States on May 20, 2018
Verified Purchase
I thought I might post some of my thoughts after having this computer for a few days.

Overall I like the computer and am happy with my purchase ($899, no sales tax for the base i5 8GB model with 128GB storage)

Things I like:
Keyboard feel is very nice
Small power brick is appreciated
Screen is bright and high quality
Plenty of power (for my needs, more on that later)
Tablet mode is nice to have, but I dont know if I will be using that much personally
Fanless cooling is the way forward
USB c all the things (but there are some limitations)

Things I dont like:
The power supply is on the plug instead of the middle of the cord which can block other outlets
Some of the new shortcuts are really strange for me having some from windows and cant be changed
The backlighting on the keyboard is not very even, this is most obvious on the dimmest backlight setting but fixes itself if increased
Not being able to expand the icons on the task bar like windows (this is a big deal for me)

Quirks:
To get 4k 60Hz you have to use a dedicated dongle due to the bandwidth requirements
The keyboard has lower case letters which seems more childish or less mature in a way (personal opinion)
I would rather have a delete key instead of a settings hot button over backspace
The minimum volume though the speakers I think is to loud (have to turn down the volume slider on youtube to compensate)
Finding quality chargers is a pain, might just have to fork over the $50 or $60 to google to get a "real one"
The smart unlock with a pixel phone I dont find useful at all (I have a Pixel 2)
I wish there was a show screen button in the lower right corner of the screen
I wish there was a hotkey to full screen an application

Things I am looking forward to:
The main reason I got this computer was to use as a laptop as opposed to a heating blanket. My old computer is very powerful but gets very hot. One of my goals is to use this for streaming steam games from my other computer. So far it has worked halfway decently. Even with the beta steam link app I can get it to work most of the time and once linux apps are able to be ran I am planning on using the linux steam client to stream games.

Overall I think this is a good computer for entertainment. The only document editing I will need is to update my resume sometime or if I need to make a list for a home project. I dont need full Microsoft office on this computer or other special programs. 95% of what I do is on the browser anyway, unless I am doing a steam game in which case I am stream or I just play the xbox on the TV.

If you can afford it I say go for it.
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Arys
3.0 out of 5 stars Surprisingly satisfying... ended surprisingly disappointed
Reviewed in the United States on November 11, 2018
Verified Purchase
Me a chromebook user? Hell no. I have a gaming laptop and what I do the most is gaming. I have a heavy HP Omen for my heavy duty things. That's my stationary. I needed something light that works as I study coding and work lots with office.

A surface device was the ideal, but it's really hard to get into Windows with a limited device when I'm so used to the snappy response of my high performance laptop. It does make look other PCs frustrating. Then I decided maybe I should go for Mac. I got a Macbook borrowed from the Office and used for a bit. It was ok, I was thinking about it, but it really never grow into me to use it. It was okay, I could do what I needed to, and it felt responsible and beautiful. I was kinda convincing myself to purchase it.

And then, Pixelbook came along. When I saw the device specs and weight, I went for it to try. And what at the beginning started to be a wonder of how to do things and how different is to other more robust OS, ended up to be an amazing experience of beauty and smoothness that I do not regret.

First of all, the built quality is like amazing. The design feels sexy and approachable all the time. Feels manipulable and durable at the same time. You can move it around with no fear of something will jump out from the device out. It's amazing durable.

I came to know Chrome OS in a time when it just got Linux app support. This DOES make a huge difference. I did try several IDEs from Chrome Web App and even Android app and nothing compared to Brackets. I needed Brackets. Now with Linux app support, I have Brackets, and I installed Google Chrome for linux and I have live preview. It's just perfect.

For Office I use the free version of OfficeSuite until I purchased the premium version (I dislike subscription software), but Excel, WPS and Polaris are great alternatives.

By now, I have so used to it that when I sit in my Windows beast, I still try to use the shortcuts I got used to already in Chrome OS. Is sooo snappy, is soo there, ready for you when you needed. It's just there, from whenever you are. It will just work.

I haven't use the Tablet mode much, I mostly used laptop mode, but if you need the tablet mode, there it is, and is amazing that those times that you need it, it's just there. You don't have to think it, you HAVE the option if you want to, and it's there for you, when the time comes, it will be hugely appreciated.

It's working for me, and I think it would work for anyone. Linux apps compatibility opens a lot of limitations that were before in the horizon. This is, I think, the future. Is the perfect balance between sleek, smart design and performance.

EDIT: After 6 months. Keys stop working for no reason. Several keys from the keyboard, G F 4 5 9 O LAUNCHER and others just suddenly stop working from one second to another. No fix, no reason for it to be like that. I was literally using it when it started happening. I give it a 3 starts because the device is amazing to use, awesome and responsive. Light and pretty. Sturdy and professional (except for the latest Chrome OS update), but the device itself was a letdown. A half working keyboard with no reason let me so disappointed I just cannot even look at it.
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Daniel Eskenazi
5.0 out of 5 stars Love it! Enjoying it more than my $2K+ Macbook Pro in every way but one ...
Reviewed in the United States on December 11, 2018
Verified Purchase
Let me state up front, this review is not meant to compare the Chrome experience vs. Windows or MacOS. That's a whole topic unto itself and suffice it to say that as a (mostly) Mac User I am enjoying the Chrome experience so far, but again that is not the focus of my review. Instead this review will focus on 'everything except the OS'.

The build quality, materials, Industrial Design/look-and-feel, beautiful product packaging, etc. all seem very "Apple Like" (and I'm saying that as a complement). It seems to me that Google has equaled Apple and Microsoft Surface in terms of building a beautiful premium product. In a sense they have outdone Apple in that you can't get anything like this from Apple (i.e. Apple doesn't sell a 4-in-1 ... a laptop that doubles as a tablet). And in my experience, no tablet with a keyboard is as rigid as a true laptop hence none of them feel as good when you're using it as a true laptop (i.e. it's sitting on your lap and you're banging out something longer than a tweet).

Now I will cut to the chase and mention the one thing that I didn't notice when I tried out the Pixelbook at a retailer, but within a half hour own owning it I suddenly noticed it and now it bugs me: it's the large black border on all 4 sides of the active screen area. I guess I've gotten spoiled by the MacBook Pro Retina, which has a relatively thin 0.3" border (give or take) on all 4 sides. The Pixelbook has a border of roughly 0.6" on the left and right, and 0.75" top and bottom. This may not seem like a big deal, but with the Pixelbook being pretty compact to begin with, this effectively makes the screen quite a bit smaller and less usable than it would be if it stretched nearly edge-to-edge. I thought about deducting a star from the rating because of this big border, but I googled a bunch of pictures of Chromebooks and it looks like ALL BRANDS are the same ... I guess it's just a Chromebook thing. Plus hey it's advertised as a 12.3" screen, which is accurate ... I just wish they could have squeezed a 13+" screen into the 14" lid.

That being said, I love just about everything else about the Pixelbook. I prefer the keyboard over the newer Apple keyboards, and I MUCH prefer the touchpad to the Macbook Pro touchpad. Battery life is great. Screen brightness/contrast/resolution is awesome. It feels very quick and responsive with one small exception which I will get into later. But mainly it just feels very solid, looks gorgeous, and has a great minimalistic design.

The small exception I noted above has to do with screen scrolling within the Chrome browser. Sort of hard to explain, but if you scroll quickly it is very smooth and responsive up to a point, but if you quickly scroll down more than maybe half a page there is a pronounced lag. Again this is my first Chromebook so I don't know if this is a Chrome OS thing, or a limitation of the CPU or Graphics processor or neither, but whatever it is, it detracts slightly from the otherwise very responsive feel.

So back to the positive, I really really like this device. In my book it's worth the premium price over the cheaper Chromebooks I have seen, and at the $699 Black Friday/Cyber Week price it was a bargain compared to a Macbook Air or Surface Pro. At the full $999 retail price the value proposition is more questionable compared to other premium Chromebooks I looked at such as Lenovo and Samsung, so I am hoping Google brings back the $700 sale price soon.
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Jim Thompson
5.0 out of 5 stars An excellent high spec Chromebook
Reviewed in the United States on June 16, 2018
Verified Purchase
The Pixelbook is an incredible machine at this price ($749) for those who understand what Chrome OS is capable of. The build quality is excellent, the Samsung screen is bright and crisp and the keyboard and track pad are a joy to use. The ability to flip into a tablet isn't as great as the machine is a bit too heavy to use as a tablet for long periods of time. Tent and display mode are very good for watching videos or TV. Since the Pixelbook runs android apps you can run Directv Now, HBO GO, Netflix etc. These are also available as web apps. Battery life has not been close to the 10 hours advertised but I do get a solid 7 hours under everyday use.

My primary use is for productivity programs such as word processing and spreadsheets. While I use the Google Apps, Microsoft Office web apps work just fine. I also use my Pixelbook for light photography and video editing. There are apps that will allow for 4K video editing and the Pixelbook does have enough horsepower to use them. I have not personally tried them but know folks who have.

Overall, unless you are involved in professional level photography or videography the Pixelbook is a fast, secure platform that should serve your needs well. Chrome OS is different from other OSs so be sure you do your research before buying. If you are already on Chrome OS, this is a no brainer. You can't buy better.
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AmazonCustomer
2.0 out of 5 stars A thorough disappointment
Reviewed in the United States on December 23, 2018
Verified Purchase
I purchased the entry level Pixelbook for a family member who like me is a longtime Android and Google user. ( i5 CPU, 8GB RAM, 128GB SSD) After a few frustrating hours, we decided to return it. I don’t write many reviews, and usually none this long, but this experience was so maddening I wanted to share it for other potential buyers.

tl;dr
The Pixelbook is far too limited to be called a true laptop; its not even as capable as a current Android smartphone. It seems like an expensive toy designed to promote Google Assistant.

Here's a detailed list issues we found through basic everyday use in the first 2 hours.
- Google "apps" in the taskbar -Sheets, Gmail, - aren't "apps". They're links to browser plugins. So after you just signed into the laptop, you open the Gmail "app" and get prompted to sign in again. This is a worse user experience then a phone.
- The ability to install Apps from the Play Store is a big selling point. So you can install the Gmail Android app to keep a persistent login. But guess what? There are no system sounds installed, so you don’t get notifications, which is the next problem...
- Notifications are useless. There is a counter in the bottom tray but there is no visual popup or sound to alert you like Windows 10 Android or iOS or any consumer electronic OS made in the past 25 years. When you get an email you don't know until you open the "app" in the browser.
- Checking the interwebs we found a "workaround" to install an Android app with its own sounds built in. Or copy your own sounds from another device into the Notifications folder. That leads to t he next problem, local File Management .
- The native File Manager hides most files from you. You can't access the Notification folder to import sounds from a USB stick. Nor can you easily create a new folder, drag and drop files, or do other core tasks any laptop should provide. You have to download a 3rd party file explorer from the Store to do that. We went through all this and still the system didn't recognize added sounds. Notifications foiled again!
- Back to the file system. It seems Google expects you to sync everything to My Drive. But on a laptop don't most people have some sensitive files they store locally only? Good luck doing this with the built in File Manager.
- Likewise, you can't open password protected MS Office files in Google apps. Its not supported. I found a very crass comment on support forums saying "Drive is password protected, why would you need to protect individual files?" Missing the point totally….
- No worry though you can install the free Android Excel app and open password protected files just like on your phone right? Wrong. Microsoft requires an O365 subscription to use their apps on the Pixelbook or any device with screen over 10". So something you can do or free on any Android phone costs you $10/mo on the $1000 and up Pixelbook. Foiled yet again
- Maybe you heard Chrome OS can run Linux apps in Developer mode. Not for the average user, but your desperate now. While great, you can install LibreOffice the opensource MS Office alternative. Except you need to know how to use the Linux terminal to do it. Even if you do Linux apps are run in a secure container. You can't access your folder structure, you have to copy files you want to work with to a Linux only folder then move them back later. Another half-baked idea not ready for prime time.
- More on running Android Apps. Chrome OS is not the same as Android OS. Under the hood ,the latest Chrome OS 71 is still using the out of support Android version 7.1.2 which no longer gets security updates as of Nov 5, 2018. So the brand new device you just bought is already unpatched! Google brags how secure the device is which makes this even harder to stomach.
- And last, even something as simple as playing music didn’t work right. I loaded a few albums from a USB stick. The stock barebones music player and Play Music apps couldn’t display the .JPG albumart. GMMP Android player from the store could. These are the same albumart files that work on Android phones for years...

All of this is what two reasonably tech savvy users uncovered in just a few hours with the Pixelbook. As longtime Android users we know its not unusual for Google products to get released in a nascent state then be refined over time. But this product has been on the market for a year already and it still feels like its barely a Beta version. I can't believe they make a $2000 i7 CPU, 16GB RAM, 512 SSD version for something with so many issues which can only run browser and Android apps. I can not recommend the Pixelbook to anyone at any price.
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Jayteebae
3.0 out of 5 stars Stuck In Beta
Reviewed in the United States on March 22, 2018
Verified Purchase
Summary:
As a google fanboy, I still cannot recommend this device for the price they're asking. Though very beautiful, it is stuck in BETA. Google's fresh-faced entry into the hardware business proves it has a lot to learn, as there aren't enough exclusive Google "goodies" - other than the built in assistant - to warrant the purchase. Go with a cheaper Asus Chromebook C302 if you must, or the less expensive Macbook Air/Surface (yes, you can absolutely find them brand new, for less than a Pixelbook - don't give me that look).

Pros:
*The design is like nothing you've ever seen. Sleek and sexy. (However, see cons on this)

*Touchscreen is very fast and responsive.

*Chrome OS is super fast and a joy to use. No fuss, no maintenance.

*Blazing fast processor and very little heat coming from the device.

*Tablet mode allows for multiple viewing angles (but also see cons on this)

*Keyboard is phenomenal and has excellent key travel w/ backlight.

*Google assistant is built in and can recognize the "ok/hey google" command word.

*Android apps are available and are continually improving.

Cons:
*The design is uncomfortable. In tablet mode, the corners are sharp the device is heavy. In laptop mode, the small keyboard footprint causes my wrists to rest on the edge of the device & on the table -- not on the silicon pads. This might not be a problem if you have smaller hands.

*Accessories for this thing are nonexistent due to its "newness," or often have poor ratings.

*The screen is very blue with high contrast - so blue that it hurts my eyes. While logging into the device, my profile picture often looks like a shiny ghost. This is also evident when comparing the color of the app icons to my phone's.

*Android apps... they exist but feel very.... BETA -- I don't care what Google says. While many of them work, you'll notice from my pictures there are alignment issues. The apps just aren't designed for laptop screens so they often appear stretched out or as a jumbled mess.

*Google Assistant. She's a lovely lady, but she has her bugs. Every time I ask her to show my reminders, she crashes...slap that big fat BETA stamp on your forehead. Side-note: The engineering team told me they are working on this issue.

*EXE programs are missing entirely. Yes, we all know chromebooks can't run full programs, so why is this a con you ask? We have to go back to that big ole BETA stamp from earlier. Want Excel? Outlook? Word? Sure, try the Android app, but just beware you need an office 365 subscription -- not to mention these apps crash and are missing important features of their counterparts. (Example: I can't open two spreadsheets at one time.) Stick to Google Docs/Sheets.

BIGGEST CON AKA DEAL BREAKER
*Not enough exclusive OS features to draw consumers to the premium "Pixel" brandname. Bear with me....I understand Google loves spreading their services around to as many devices as possible, to reach as many people as possible -- but what on the software level makes this laptop any different from Asus or Acer? The only added addition is the google assistant which still seems to be in BETA. Where are the exclusive synergies between the Pixel 2 phone and this laptop? Why can't I send texts/files and check my phone's status from this device? Why do I need 3rd party chrome extensions to do the aforementioned feature?
Customer image
Jayteebae
3.0 out of 5 stars Stuck In Beta
Reviewed in the United States on March 22, 2018
Summary:
As a google fanboy, I still cannot recommend this device for the price they're asking. Though very beautiful, it is stuck in BETA. Google's fresh-faced entry into the hardware business proves it has a lot to learn, as there aren't enough exclusive Google "goodies" - other than the built in assistant - to warrant the purchase. Go with a cheaper Asus Chromebook C302 if you must, or the less expensive Macbook Air/Surface (yes, you can absolutely find them brand new, for less than a Pixelbook - don't give me that look).

Pros:
*The design is like nothing you've ever seen. Sleek and sexy. (However, see cons on this)

*Touchscreen is very fast and responsive.

*Chrome OS is super fast and a joy to use. No fuss, no maintenance.

*Blazing fast processor and very little heat coming from the device.

*Tablet mode allows for multiple viewing angles (but also see cons on this)

*Keyboard is phenomenal and has excellent key travel w/ backlight.

*Google assistant is built in and can recognize the "ok/hey google" command word.

*Android apps are available and are continually improving.

Cons:
*The design is uncomfortable. In tablet mode, the corners are sharp the device is heavy. In laptop mode, the small keyboard footprint causes my wrists to rest on the edge of the device & on the table -- not on the silicon pads. This might not be a problem if you have smaller hands.

*Accessories for this thing are nonexistent due to its "newness," or often have poor ratings.

*The screen is very blue with high contrast - so blue that it hurts my eyes. While logging into the device, my profile picture often looks like a shiny ghost. This is also evident when comparing the color of the app icons to my phone's.

*Android apps... they exist but feel very.... BETA -- I don't care what Google says. While many of them work, you'll notice from my pictures there are alignment issues. The apps just aren't designed for laptop screens so they often appear stretched out or as a jumbled mess.

*Google Assistant. She's a lovely lady, but she has her bugs. Every time I ask her to show my reminders, she crashes...slap that big fat BETA stamp on your forehead. Side-note: The engineering team told me they are working on this issue.

*EXE programs are missing entirely. Yes, we all know chromebooks can't run full programs, so why is this a con you ask? We have to go back to that big ole BETA stamp from earlier. Want Excel? Outlook? Word? Sure, try the Android app, but just beware you need an office 365 subscription -- not to mention these apps crash and are missing important features of their counterparts. (Example: I can't open two spreadsheets at one time.) Stick to Google Docs/Sheets.

BIGGEST CON AKA DEAL BREAKER
*Not enough exclusive OS features to draw consumers to the premium "Pixel" brandname. Bear with me....I understand Google loves spreading their services around to as many devices as possible, to reach as many people as possible -- but what on the software level makes this laptop any different from Asus or Acer? The only added addition is the google assistant which still seems to be in BETA. Where are the exclusive synergies between the Pixel 2 phone and this laptop? Why can't I send texts/files and check my phone's status from this device? Why do I need 3rd party chrome extensions to do the aforementioned feature?
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