Amazon.com: Customer reviews: August Home Silver Smart Lock Pro, 3rd Generation-Dark Gray, Apple Home Kit Compatible and Z-Wave Plus Enabled

Great product! Would definitely recommend.

Reviewed in the United States on December 12, 2018

I use this at my primary (and only) residence for both entrances. One door has the WiFi enabled and the other door only has Bluetooth. I’ve been really happy with the reliability zand responsiveness of this product.

It was fairly easy to install with minimal tools. My only complaint with this is that the little plastic insert that it tells you to use based on your lock manufacturer didn’t work, but I used another one that was included and it worked fine. So that was a little hiccup, but not a big deal. On the back door, we did have to move the metal lock plate slightly because the deadbolt was a little difficult to turn and it caused the smart lock to fail. A pretty easy reposition made it work just fine.

When you use the app to lock and unlock, there’s a pleasant audible indicator as well as a little light that turns red or green to show whether it’s locked or unlocked (it does turn off after a second). The whole device is heavy and feels very high quality, with mostly metal components.

I like that, from the outside, a visitor doesn’t know that it’s a smart device, and you can use a key or unlock it from the app with the same results. The device that covers the lock from the inside is larger than I anticipated but after a few days I barely noticed it. It’s pretty intuitive that you just twist to manually lock/unlock it and the sensor that indicates when it’s ajar is responsive and accurate.

I do anticipate buying a second WiFi hub because I like knowing I can check on both doors remotely. I have found that now that I don’t need to lock my door with a key, I have to make a more conscious effort to remember to lock it from the app. So the WiFi hub will give me additional peace of mind.

We had a little trouble with the app at first - my husband and I each installed one of the locks and each had to create an account to go through installation. There wasn’t a way, that we could find, to merge the two instances of our house that we created independently, so we ended up deleting one, and reinstalling it under the same account and sharing it with the other person. So that was kind of annoying. But that’s an app-side software issue and not an issue with the lock itelf.

We turned off the auto-lock feature (I locked myself out once getting the mail without my phone in hand...oops). We also don’t use the Auto Unlock feature but we probably will once we get the second WiFi hub.

Overall, I’m very happy with our purchase. When it’s time to change the batteries (not a problem so far) it will be super simple to replace them. If someone had young kids or a pawsy pet, I think the battery plate would probably be too easy to remove as it’s held on by a strong magnet. For us, it’s great and feels really good.

It works with home kit, but in my experience, home kit needs some work. That’s Apple’s problem, not this product at all. Sometimes when we tell Siri to unlock the door she will be confused and say she can’t but then it unlocks anyway. Again, this is an Apple problem, not with the lock. The August app has never failed us.

3 people found this helpful

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Cpt.Harlock

Easy to install and does what's advertised.

Reviewed in the United States on February 18, 2019

Color Name: SilverVerified Purchase

Our front door deadbolt malfunctioned and I had to replace it as quickly as possible. Being an Amazon Prime member I was able to receive the August Smart Lock Pro and other needed items in two days after placing the order. The installation of the Smart Lock Pro and calibration took less than 30 minutes.
1) There is little or no need for modification if you have an existing deadbolt. There are three adapters to accommodate the deadbolt spindle from the major manufacturers. The mounting plate has two adjustable screw-holes to fit the different manufacturers screw-hole distances. I would recommend measuring the distance of the screws and then adjust the holes prior to installing the mounting plate.
2) There is a neat feature (DoorSense) where the Smart Lock senses a magnet to determine whether the door is in the closed or open position. The placement of the magnet can be a simple surface mount on the outer door trim or a 1/2" deep hole in the door jamb. I choose to place the magnet into the doorjamb for aesthetic reasons. The installation would have taken less time if I had placed the magnet on the outer door trim.
3) I had to replace the deadbolt, so I needed to use a wood chisel to resize the mortise on the doorjamb. After making sure the reinforcing plate and strike plate were clear of the deadbolt I used the August app to calibrate the lock. Locating and downloading the August app was quick and easy. When you open the app there is a quick firmware update that occurs automatically. It took less than a minute to complete the upgrade. The app will take you through step by step on how to calibrate the Smart Lock Pro. After the calibration is done the app closes and opens the lock to confirm everything is functioning. (There are no manuals that come with the lock. There is a card that directs you the August website or download the app.)
4) Using the app is very easy and the layout is very intuitive. I set up my own access and sent out two access keys for my cleaning lady and homecare service people. There is a feature where the Smart Lock Pro will automatically open when you and your phone approaches the lock. It was novel at first, but I thought about the possibility of my phone being lost or heaven forbid a hostage situation being forced into my home. So, I turned this feature off. The access keys given out can be limited to certain days and times of the day. There is flexibility to assign keys on a temporary basis.
5) This lock can be used with Apple's HomeKit or Z-Wave for smart home integration. I am hoping to combine the lock with my Ring Pro doorbell camera. My thought is after someone rings the doorbell I would be able to see them, talk to them and open the door from a remote location using the Ring app. I have an elderly parent who is hard of hearing, so it would be very convenient to see if it is friends, a delivery person, or whomever and then either let them in or just talk to them when I'm not at home. I will add an update after I try to set this up.

It's only been a week, but so far I am very pleased with the lock. There are only two things that would make this an outstanding purchase. One is the price. It is a little on the expensive side, but this smart lock does deliver on what is advertised. Second, I wish there was a battery meter somewhere on the status page of the door. It's only four AA batteries, so I'll just replace them every year, but it would have been nice to have a warning or visual when the batteries need replacing. Note that you can use your key to enter or turn the August Smart Lock from the inside to exit should the lock run out of batteries or the WiFi goes down.

2 people found this helpful

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Judd de la Roche

Great lock- all the features you need

Reviewed in the United States on January 2, 2024

Color Name: Dark GrayVerified Purchase

Easy to fit- great mechanism. Opens with Bluetooth when I approach door and can open or lock from anywhere on the planet (if I can get coverage!)
Great lock and super simple. Works well with Alexa and I have a routine on Alexa that locks the door every night at 8:30 and Alexa tells me when it’s locked.
I have granted family access rights and I can see when and who unlocked the door.

One person found this helpful

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Steve

Battery life is 2-3 weeks! zWave connection fails repeatedly! August Tech Support is terrible!!

Reviewed in the United States on November 8, 2020

Color Name: SilverVerified Purchase

I bought this lock specifically because it fits well with a patio security door and advertises that it works with zWave home automation. It was very easy to install mechanically for this swinging door type. For those interested, the patio security door is a steel Su Casa door as pictured. The Su Casa door is a steel frame with pre cut holes. A Schlage deadbolt and handle set was used for secure locking of the door, and that setup mechanically operated flawlessly. The August lock installed directly over the inside Schlage deadbolt throw latch and operates smoothly and perfectly. There is no dragging or jamming whatsoever. I mention this specifically because August Tech Support relentlessly told me that I must have something wrong with the mechanical installation which results in the 2-3 weeks battery life. That was incorrect on their part.

So, Probem #1 - Battery life is extremely short. 2 to 3 weeks and a new fresh set of brand name alkaline batteries are fully discharged.

Problem #2 - zWave connection fails after very few accesses. After resetting the lock, the zWave connection fails again. repeat. Same failing connection over and over.

The second fatal problem with this lock is its advertised zWave capability. The lock supports a phone App which communicates directly with the lock using bluetooth. This access worked in my installation when the phone app was within a few feet using bluetooth. This was a potentially acceptable use to operate the lock from the phone of each family member, when close by.

zWave connectivity to my existing, fully functioning home automation system is required so that the lock can be operated and checked when further away than bluetooth distance. For example, checking the doors are in fact locked at nighttime. Checking the door is locked when away from the house. Unlocking the door remotely if needed. August zWave simply was unreliable. Absolutely unreliable. Completely and totally unreliable.

My home automation system has about 100 zWave nodes partitioned across several zWave controllers. The zWave controller for this lock is approximately 15 feet, well within a zWave Plus communications area. The same zWave controller reliably talks to a Schlage zWave deadbolt also around 15 feet away and has done so for many years. For zWave users, my system is Homeseer Pro v3 on a robust windows server, with several zNet interfaces deployed throughout my property.

Regarding battery life, August tech support sent me instructions to mechanically loosen the lock. I had already read every online August report and performed every recommended action. To no avail.

August tech support said not to use rechargeable batteries. Use brand name Alkaline batteries.
Every set of batteries were replaced with new, fresh, brand name Alkaline batteries such as Energizer. Needless to reiterate, August tech support has consistently been ineffective and unhelpful.

When I contacted Amazon tech support, they said the two problems were beyond their capabilities and tried to connect with August tech support to escalate the issues. Amazon couldn't get through. Amazon recommended replacing the lock with a new one, and did so. They are excellent!

After installing the new replacement lock, the same problems occurred. zWave disconnects. Within 1 week the first set of NEW batteries died. Back to August tech support. This time, they said they had some "special firmware" which would fix the problems. I asked for a firmware update description but they could not or WOULD NOT provide that to me.

They pushed the new firmware to the August app on my account (without asking me first, they just did that). I was in a CHAT session with August tech support at this time and would not let them off while we went through the update.
Upon launching the app, it demanded that the firmware be loaded onto the lock. OK, what to lose. Update failed.
August tech: please try again - failed
Please try again - failed.
Please remove the batteries in the lock, wait a minute, reinstall and try again. Failed.
Please do a Factory Reset of the lock. WAIT! that will require a complete reinstall of the lock configuration and inclusion and configuration into the zWave network! Have to do it...
20 mins later... firmware update failed.
Please try factory reset again - ok this time I minimally reconfigured. Ten minutes later - Failed
Please remove the app from your phone and reinstall. Really??!!?! ten minutes later, failed.
Please disable bluetooth and power off and back on your phone. Five minutes later, failed.
Do you have another device you can install the app on? 6 month old iPhone SE... nope. This is it.
August tech support escalated. "Sir, we will get back to you"; when?
So batteries die again. I send the screenshots along with the ENTIRE set of communications back to August Tech Support. No surprise, same instructions to loosen the lock, fresh brand name batteries, etc.

I just contacted Amazon Tech Support since zero progress has been made. Returned, with refund.

To be fair, this lock is advertised with pretty cool features and gets lots of good reviews. In the most basic configuration, it is likely to work. Check out other poor reviews and take them seriously.

2 people found this helpful

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Arnoldstrife

[Follow up] It's the most feature full smart lock. However it's a pain to get an RMA

Reviewed in the United States on April 30, 2018

Color Name: SilverVerified Purchase

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I've had this lock for 5 months now. I bought it because I can use Smart Things with it, IFTTT, Z-wave, and proximity app which it supports. In fact when I bought it, it was the only lock that did everything I wanted. When it works it works great. It's really cool walking up to the door and having it unlock as I get closer. You can hear it turn and make the chime so initially I was really happy with it.

However in these 5 months I've had to change the battery twice. Which I didn't mind all that much, I was after all plugging it in to so many different services so it using an unexpectedly large amount of battery wasn't the worse thing by far. But 4 AA batteries every other month is fairly awful compared to my schlage z-wave which also support z-wave. It is physically moving the bolt back and forth plus the wireless communication so I suppose it's understandable.

The Android app however has some problems. It loses connection frequently and there's a built in function to reconnect with the app which works the first time about 80% of the time and the other 20% of the time you have to rerun the reconnect function a few times to get it going again. Also there's only 2 level of control for users. Guest and Owner basically. Guest can open the door by opening the app and pressing a button once they are close. Owner has all the cool features like Auto-unlock, and Auto-lock but also the ability to change settings and add people. I really wish there was also a resident user permission for all the auto unlock and proximity features, but not to change the settings or invite other users.

However after 5 months it broke. The lock couldn't under it's own power turn the bolt normally. It would struggle and struggle and maybe turn it. Video is attached. The reason why the video is attached is because I need to make one with support. Also I sent a bunch of emails back and forth go through a lot of troubleshooting, and finally they even want to Facetime with me after all of the previous troubleshooting. What they don't want to appear to do is RMA the lock which was working and is clearly not working now even though all of their troubleshooting steps.

For a lock this expensive to have this much difficulty getting a RMA is insane. I don't think I ever had a tech company require so much work to get an RMA.

So when it works, it works fairly well as long as you don't mind the horrible battery life. There is nothing quite like it. Just don't expect to get it fixed or get a replacement when it stops working.

***Follow up*** So they contact me after this review and made everything right. I put the new one and what do you know it works.... The product gets docked a star because the support experience was painful and required a bad review to fix it. Also of note they said they fix the battery issue, since I got the replacement. I kinda doubt it since the thing powers a small motor everyday at least 4 times a day back and forth. But it could just of been my lock being defective from the get go and 4 AA batteries are enough to power that for as long as they say. But, for how cool it is, I'm aright with changing the batteries every so often so that doesn't get docked. Still wish for a better app permissions though.

I will say that approaching the house and hearing the lock physically turn never get's old and as far as I know this is the only lock that can do it in such a small form factor.

21 people found this helpful

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maximus31ad

A few issues but otherwise works as advertised

Reviewed in the United States on July 24, 2019

Color Name: SilverVerified Purchase

Was looking for a smart lock that works and after doing some research, this seemed to be the most mature solution. Reading some older reviews about August, I was hesitant at first especially because the August was one of the more pricier solutions so I actually tried other solutions - even pre-ordering some of them but they never even got delivered.

After the failures from the other brands, I decided to give this a try. I figured that this was already 3rd gen and ready to ship so might as well. It took some effort to install - definitely not that easy to do but not that terribly difficult either. After a few attempts lining up the parts, it was ready to go. Installed the app and just followed the instructions and it was up and running.

Works well with Alexa after enabling the skill in the app and the auto lock and unlock feature is a total time saver. The only gripe I have is that sometimes, the unlock feature does not work all the time. It does work more often that not so I am ok with it. It also works via GPS on your phone so if you just go outside for a bit and the door locks on you, the auto unlock will not work. Also do not forget your phone or you keys when you step outside because if it locks and you have neither, then you will be locked out.

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Bryan

Completely amazing.

Reviewed in the United States on December 2, 2017

Color Name: SilverVerified Purchase

This thing is amazing. It only took about 15 minutes to install, and it autolocks perfectly when the door is closed. I was worried because the building I live in is a little old and rough around the edges, but the instant autolock feature works perfect despite the age and condition of the lock and building. It feels really solid, like you're turning this giant disc of steel. It's a joy to use. It makes me feel really safe and secure, and even it's geofencing works great. I've never seen geofencing work well before this. It actually auto-unlocks when I'm standing in front of my door. Pretty cool. If you're thinking about buying one of these, do it. You won't regret it.

Make sure you get the connect though, of course. I can't imagine anyone using it without the connect. Also, you need an open outlet near the door that is within direct visual contact of the lock. Right around the corner won't work. I have an outlet that is less than two feet from the door but it is around the corner and so out of eyesight from the lock. It doesn't work in that outlet. Yet, an outlet across the room that is within visual contact with the door works just fine. Bluetooth is what it is I guess.

That would be my only complaint: just integrate wifi into the smartlock already. I don't know why it isn't integrated already. Who on earth would use this without wifi? I can see the use of bluetooth for when you're standing near the door, but seriously, why doesn't this have wifi?

8 people found this helpful

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Tarzan_NoJane

SOLVED: Z-Wave and Wink requires some extra steps No thanks to Amazon Warehouse or help from Wink

Reviewed in the United States on January 7, 2018

Color Name: Dark GrayVerified Purchase

Revised 2018 Jan 09

After another promise of a callback (I asked for Skype - as I am not an A**** type), I called back and insisted on being connected to a Level 2 tech. Richard called me within 10-15 minutes as promised and we quickly got this resolved. Turns out they may have been looking for me on Skype using the email address I registered with at August. I incorrectly assumed they would call me on my registered phone number and then move over to Skype/Facetime.

The Z-Wave issue is in fact a problem with the Wink app. August Support indicated this is being worked on, but until Wink issues an update, here is how one gets their August Smart Lock Pro to appear in Wink connected via Z-Wave. Follow the steps in the FAQ for adding the Lock to the Z-Wave network in Wink, adding the following:
- when the Wink app Connect Now button is pressed, the Wink Hub LED starts rapidily flashing blue (pairing/inclusion mode)
- press "My hub is in inclusion mode" in the August app, OK on the Security prompt, and the Wink Hub LED should quickly flash solid green for about a second, and then turn solid blue (pairing is successful).
- OK to click done in the August app, but probably the Wink app will still be spinning as if it is trying to connect, and then will time out and ask if you want to Try Again.
- IMPORTANT - DO NOT press Try Again or Help. Just quit the Wink app (go to mobile device home screen, or better yet restart)
- Unplug power to the Wink hub for 10 seconds and then plug it back in to reboot the Wink Hub.
- When the Wink Hub has finished rebooting, and the LED is solid blue (there may be a couple of minutes of intermittent green flashes as the Z-Wave network refreshes), you can start the Wink app where you will find your new Lock and its battery status.
- DoorSense status will not be available on the Wink app until Wink includes it in an update (the lock does report that info in its Z-Wave communications with the Wink Hub).
- Once Z-Wave connections have been established with the hub, the August app will continue to ONLY communicate with the lock via Bluetooth (when close enough to the lock). The Wink app can lock and unlock remotely (as well as locally even with no internet).
- Hopefully when Wink successfully integrates their platform with August over Z-Wave, the August app will be able to communicate with the lock via Z-Wave allowing use of the enhanced access features.

History

So I got this Smart Lock Pro used from Amazon Warehouse. Like others have reported, this used lock was still registered to a prior user. The Android August Home app only reports an error. It was not until I borrowed an iPhone that I saw a more detailed error message that indicated it was already registered. August Support was easy to get on the phone, even on a holiday weekend, and was patient to walk me through the steps which included emailing them a copy of my receipt in a photo together with the back of the lock.

But then I found myself unable to connect this lock successfully to the Z-Wave network on my Wink 1.8 Hub. I spent another couple of hours on the phone with August support pairing and excluding the lock from Z-wave. That works quickly, but the Wink app never sees the lock. Even went so far as to delete five other Z-wave devices from my hub to make it as simple as possible. as well as refreshing and then resetting my Wink Z-wave. Tech said they would call me back to Facetime or Skype to get this working, but it never happened (more than 48 hours ago).

If they know they need to provide expert assistance to get this working (see Jan 4 review), then they need to admit this up front and make it happen, rather than wasting a lot of my time and lower level tech time.

No way I would install this device before setting up the software connection to the lock.

9 people found this helpful

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Steve Hogan

Works as a lock Installation is mostly OK Alexa integration is poor.

Reviewed in the United States on August 9, 2018

Color Name: SilverVerified Purchase

So I bought this because it has the best reviews on the web. Bought one here on Amazon and another directly from the manufacturer. The first one installed without a hitch. The instructional videos were easy to follow and all went well. Connected it to their Connect bridge and was able to access this lock from the internet. So far, so good. So I go to install the second lock. For the life of me, I cannot get it to install properly. I'm not an idiot (at least as far as I can tell) but, no matter what I try, it doesn't work.

I call their customer service and, after flogging their automated menu system, get to a live person who tells me that "the lock needs to be recalibrated" or some such stuff. She sends me a video that shows howto do this. It involves holding the lock a certain way and turning the lock knob to the left until you hear a sound. I do this but no joy. I call back and another person tells me, "force it to the left. Don't worry. If you break it, we'ss send you a new one." So I force it and VOILA! I can now install the lock. It turns out the the lock is set up for left-hand doors and must be recalibrated for right-hand doors. Inasmuch as the universe is made up of 50% left-hand and 50% right-hand doors, would't you think that they would at least mention this in the installation videos? You might think so, but you would be wrong. So two hours of my time wasted on a project that should take 15 minutes at most.

So I go to connect this second lock to the Connect bridge and find out that the bridge can only handle one lock at a time. So, even though the locks are within 15 feet of each other and the bridge is midway, you must have a second bridge. It their defense, this is mentioned in the fine print about the bridge, but it is such a dumb limitation that it never occurred to me. Well, now I have just one of my two locks accessible from the web.

But wait, it get's better.

Now comes the time to hook this thing up to Alexa. It turns out that there are 2 Alexa skills for these devices. One with a Red logo and one with a Black logo. The black one is newer and somewhere it says that this is the preferred skill. I load the skill and follow the directions and it says to use the Alexa Smart Things menu to discover the locks. No workee. Mess with this for an hour, still no workee. At this point, you might ask why I chose the black skill instead of the Res skill. The answer is that the Red skill requires you to say "Alexa, ask August to lock the front door" and the black one allows you to say "Alexa, lock the front door."

After messing around for an hour, I decide to load the Red skill. The Red skill is capable of discovering the lock itself and amazingly, it works. So for laughs I go and try the Black skill again and it now works. It turns out that if you allow the Red skill to "discover" the locks, the Black skill will then be aware of them. So you might think that the issue is solved. But you would be wrong.

It turns out the to LOCK to door, you must use the Red skill, since the lock function is not supported by the Black skill. So you cannot say "Alexa, unlock the front door." You must say "Alexa, ask August to unlock the front door." Oh yeah. "Alexa, tell August to unlock.. " or "Alexa, have August unlock... " will not work. It must be "Alexa, ASK...." Lame.

Oh and because the locks cannot be discovered by the Alexa Smart Things code, there is no way to incorporate it into ALexa scenes or other such routines.

I suppose it is possible the these locks might be discoverable by other bridges, since they are allegedly Z-Wave based, but I don't feel like wasting any more of my time on Earth figuring this out. Life it too short.

TLDR: The bluetooth lock functionality works fine. Everything else is half-baked at best.

90 people found this helpful

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Robert Rathbun

Buy the version with the Connect Hub - Nice Lock!

Reviewed in the United States on June 19, 2018

Color Name: SilverVerified Purchase

Installation: This was very easy and could be made even easier if the management at August put a simple fold out with graphics in the package. The lack of good instructions is probably my biggest complaint. They give you a pretty box but it lacks simple written installation instructions, really?

Fix is go to their website and you'll find the instructions there.

App Setup: For this portion I would give ZERO stars because finding the August App in the App store was painful to say the very least. To find the app search for "August Home". If you only search on the term "August" the Apple App Store didn't display it. In fairness this is partially Apple' s fault because I should have gotten hits with that term in my search, but I didn't.

Z-Wave pairing: I just got this device today, and I knew there were issues pairing with the Wink Hub 2, so I still have not gotten it to pair. It's late so tech support is unavailable. I like the lock design and choose it because I wanted specific features, so I wasn't ignorant of what I was getting. If you have a Wink Hub ensure you get the Connect Device. I didn't and that is my biggest disappointment and feel that August should clearly state why you should get it.

Bluetooth Communication: This piece just works, no issues getting the app to pair with the device. You don't fully depend on Z-Wave alone and this is a great feature. Even if your Z-Wave hub died you'd still be able to open the lock with our without Internet access.

Cons:
1. App in the Apple App Store was difficult to find
2. Pairing with a Wink Hub 2 is a nightmare, but this is more a of Wink issue versus an August issue. Wink doesn't formally support the 3rd generation devices, but if you get the August Smart Lock Pro with Connect Hub it will work. I will post comments here once I figure out how to get them to pair properly - right now it shows up in my Wink 2 hub as an unknown device
3. Lacks a simple foldout set of instructions which could make setup soooo much easier (are you reading this August?)

Pros:
1. Supports multiple protocols
2. Senses when door is physically open or closed
3. Has IFTTT support
4. Only lock I could find that had a matching door camera which is purely an aesthetic thing.
5. Will auto lock and unlock based upon your proximity to your house. If you suddenly decide to leave it will auto lock without using a key, which is a really nice to have feature
6. No visual indicator from outside that the house is smart lock equipped
7. You can select any deadbolt lock and use it with the lock.

My biggest recommendation is DO NOT BUY THE LOCK without the Connect Hub, I honestly regret not getting that silly device. I had hoped I could avoid it since I already have a z-wave Wink Hub 2.

8 people found this helpful

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