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Fitbit Surge Fitness Superwatch, Black, Small (US Version)
Purchase options and add-ons
Brand | Fitbit |
Model Name | pace |
Style | Surge |
Color | Black |
Screen Size | 0.96 Inches |
Special Feature | sleep_monitor, voice_call, text_message, pedometer, gps, fitness_tracker |
Shape | Heart |
Target Audience | Unisex Adult |
Age Range (Description) | Adult |
Compatible Devices | Smartphone |
About this item
- Track workouts & view workout summaries; plus all day activities including steps, distance, calories burned, floors climbed and active minutes
- Monitor your sleep automatically and wake with a silent alarm
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PRODUCT CERTIFICATION (1)
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Important information
Visible screen diagonal
1" / 3 cm
From the manufacturer
Product guides and documents
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Fitbit Surge Fitness Superwatch
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What's in the box
Product information
Product Dimensions | 6.9 x 1.37 x 0.55 inches |
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Item Weight | 2.72 ounces |
ASIN | B00N2BWHWS |
Item model number | FB501BKS |
Batteries | 1 A batteries required. |
Customer Reviews |
3.6 out of 5 stars |
Best Sellers Rank | #296,318 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #257 in Heart Rate Monitors (Sports & Outdoors) |
Is Discontinued By Manufacturer | No |
Date First Available | October 27, 2014 |
Department | unisex-adult |
Manufacturer | Fitbit Inc |
Item Weight | 0.17 Pounds |
Standing screen display size | 0.96 Inches |
Warranty & Support
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Product Description
Product Description
Fitbit Surge Fitness Superwatch, Black, Small (US Version)
Manufacturer Contact Information
Customers contact: support@fitbit.com
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the distance and heart rate tracking capabilities of the watch. For example, they say it's good at tracking fitness goals and routes, and the GPS tracks runs fairly accurately. That said, some complain about the size and battery life. They say it takes up your wrist space and is a battery hog. Opinions are mixed on quality, performance, accuracy, and ease of use.
AI-generated from the text of customer reviews
Customers like the distance tracking of the wireless accessory. They mention that it is adaptive, it will automatically track most of your workouts, it is good at tracking fitness goals, and it does a good job of tracking your route. They also love that the GPS tracks their runs and they can see them on a map in their FitBit. They feel that it tracks heart rate fairly accurately and are great tools to keep them on track. For the premium service, the tracking is free. It can accurately count flights of stairs you've walked.
"...The steps are pretty darn accurate too, I can watch the step count change as I walk even if my arms are held still...." Read more
"...Great tools to keep you on track!Update 7/25/16 - I wore and loved this for slightly over a year...." Read more
"...cycling, had a heart rate monitor, GPS, sync with my surface, track calories, lots of functionality, yet quick access to functions, a silent alarm..." Read more
"...The app is great! Easy to record calories consumed, set goals, monitor sleep (and quality of sleep), follow heart rate trends, and more...." Read more
Customers are mixed about the quality of the wireless accessory. Some mention it's a very nice product and a good compromise between a full fledged, while others say that it'd be better off with a G-shock.
"...Mio quality is bad (it failed after 8 months of use) and its software does not provide many features...." Read more
"...other smart watches or fitness trackers with faces, this is actually very sleek and somewhat smaller...." Read more
"...I have small wrists and the band ended up tearing because I wore it tightly. Contacted support who would not replace because I've had over a year...." Read more
"...In conclusion, it's 4 stars because it is still pretty awesome, probably even moreso if you're not as lazy as me...." Read more
Customers are mixed about the performance of the wireless accessory. Some mention that it works fairly well, is amazing with all the functionality, and works perfect with iPhone. However, others say that it doesn't work well if it's too tight, and both functions stopped again.
"...It also has gotten wet while sweating or washing my hands and still works great, though I haven't worn it during anything like swimming or..." Read more
"...Super glued temporarily, until I got it wet over the weekend and no longer works. I've decided to go with the new Blaze purchased through my job...." Read more
"...To my delight, the Surge worked great! There is a small delay compared to the Polar, but that's to be expected...." Read more
"...Now what it falls short on. There is no cycling function. It does have a spinning function which I currently use while biking...." Read more
Customers are mixed about the accuracy of the wireless accessory. Some mention that the GPS is accurate and works very nice, while others say that the heart rate was not measured accurately and the calories burned in their workout were unreliable. They also say that it outright cut out on several occasions. Overall, the product has mixed opinions about the accurateness.
"...It was accurate and I loved it then but the customer service was disappointing after it broke the second time...." Read more
"...Not only is the thing bulky and inaccurate, it also is actually causing me arthritis-like pain on whichever wrist it was worn...." Read more
"...Tomtom is good for GPS but not accurate for heartrate and also not much other things. Polar Loop is terrible (not going to talk abou it here)...." Read more
"...It's also worth noting that the heart rate tracking outright cut out on several occasions until I adjusted again...." Read more
Customers are mixed about the ease of use of the wireless accessory. Some mention it's easy to use and read, intuitive, and user-friendly. However, others say that the interface isn't very intuitive, the device is cumbersome, and the instructions can be vague.
"...It is also easy to read. It uses dots for each minute on the clock. It will stack the dots to show how much activity you have had for each minute...." Read more
"...I'm glad I decided to replace it with this. It is EASY to use and read...." Read more
"...do (both smart and non-smart, such as the vibration levels), and non-intuitiveness...." Read more
"...The exercise inputs are already programmed in (I am an "average" user and haven't explored the watch's full capability when it comes to this)..." Read more
Customers are dissatisfied with the fit of the wireless accessory. For example, they mention the size is a little bulky, cumbersome, and takes up their wrist space. That said, they say the sizing is tricky and the face is larger than they would prefer.
"...The size is a little bulky as I am a petite female but you get used to it and I am a fashion-savvy woman so I know big, statement watches are very in..." Read more
"...But it still takes up your wrist space and if it comes down to this or other smart watches, unless you really need the fitnessy stuff, you can do..." Read more
"...I wear loose like a bracelet and it works perfectly. I think it runs a little small...." Read more
"...I wanted one that was small, lite, not ugly, good for running, cycling, had a heart rate monitor, GPS, sync with my surface, track calories, lots..." Read more
Customers are dissatisfied with the battery life of the wireless accessory. They mention that it drained the battery quickly by constantly syncing with their cellphone. Some say that the battery lasts only 3 days. That said, some complain that they have to charge it every couple of days.
"...Lastly, the battery life is not as long as advertised. It seems to last a couple of days. I've always had trouble with Fitbit batteries though...." Read more
"...You can track your route by using the GPS. This does use the battery up faster, but not as much as other GPS watches I have had...." Read more
"...To my delight, the Surge worked great! There is a small delay compared to the Polar, but that's to be expected...." Read more
"...(although very, very slow to respond) ONLY when sleeping or doing... well... nothing...." Read more
Customers are dissatisfied with the value of the wireless accessory. They mention that it's not worth the amount of money, it'll fall apart in less than a year, and is mispriced. The cost is a drawback, and it'd be too expensive to replace in such a short time.
"...is not just in need of some minor adjustments, it is completely, utterly worthless for any kind of real fitness or endurance activity, regardless of..." Read more
"...But it is not worth the price tag for some major problems and here's why:The strap...." Read more
"...It was very disappointing and I have since returned it." Read more
"...The cost is a drawback, but I got this on sale with Amazon and am happy with my decision." Read more
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The very first day, I had to work a table at a show and got badges for effort. I felt very accomplished but moreso, I felt tired and in need of caffeine because exercise is not my thing. So imagine my surprise when the very first night, it registered screen time as sleep time. So the very meager hours I obtained appeared to be a full night's rest with one time of being awake for 20 minutes (when I went upstairs to get ready for bed). The second day was a little off as well but the Surge quickly learned. And despite accidentally whacking it against a rock at the show, not even a scratch showed up. I am impressed by its hardiness. It also has gotten wet while sweating or washing my hands and still works great, though I haven't worn it during anything like swimming or showering.
Anyway, back to data--I started using the Excel data exports on the Fitbit site and comparing it to the data I log by hand. It is now one month later and the Fitbit has become more accurate but is still not perfect. Although, to be fair, I mostly just dislike it for how it tracks the exact times I sleep and wake up, thus evidencing how often I am late for work. But that's why I bought it so I can't be too uptight about that.
So right now, I am running my own self-study on my sleeping habits to provide to my prescriber. I compare their data to the medication dosages taken, exercise, diet, etc and provide to my doctor the raw data and summaries. This affords her greater insight to change my meds accordingly. I do wish it would sync better with my chart (right now I insert the data manually from their version to the one I use) and that they would offer the options to present data in hours+minutes rather than just hours. I also wish it would offer an easy way to track heart rate patterns over long lengths of time. But I'm glad for having this data, since it helps me to improve my sleep habits and med adjustments.
I don't like is how bulky it is. It's uncomfortable to even sleep on my side such that that wrist would be under the pillow but since I use it specifically for sleep, I need to wear it all night. I also wish there was a way to charge it without taking it off. It's also strange that there doesn't seem to be a very effective way of knowing who of my Facebook Friends also has Fitbit. Right now I have maybe 10 Fitbit friends and I am the biggest sloth of all of us since I am a counselor and most of my job is sedentary. That's discouraging for the competitions and such. I need more friends who slack at exercise at my level so we can have equally matched competitions. Then I might actually start liking the exercise parts of this. Although I giggle that sometimes I can get casenoting to improve my step count since it is on my wrist.
The floors climbed thing. No. You have to increase by 10 ft of altitude or whatever to get it to count. At minimum, I have to climb one full floor of stairs per day to get to my bed. Does it count? Not reliably. Yet it seems to sometimes count when I'm driving in a hilly area, oddly enough. And as for the whole exercise activities thing, nothing to comment since I gave up the gym membership a year ago and my exercise is mostly just walking, chores, etc.
The alarms and notifications. Okay, I love that phone calls make it vibrate. I ignore my phone and always miss calls. Everything lives on silent due to work. This way I can "check my phone" during a client session without seeming obnoxious. I just wish it would display the messages of a text rather than simply that I received a text. Also, I don't like that you have to adjust the alarms via the app or Fitbit web site rather than the watch itself. And I wish you could change the intensity of the vibration. The X you have to hit on the screen to get it to stop is so tiny that if I had a stronger vibration, I would actually wake up rather than silencing all of my other 6 alarms in my sleep (I have problems, I know). That would also help my clients with hearing impairments. Also, the buttons should seem simple but are not always super intuitive. But watches aren't my thing either, so take that with a grain of salt.
Lastly, the battery life is not as long as advertised. It seems to last a couple of days. I've always had trouble with Fitbit batteries though. My Zip eats them like me with Reese's Pieces. At least the Surge is rechargeable, unlike the Zip.
The band is okay but very bulky and not super comfortable. I wish it was more customizable.
In conclusion, it's 4 stars because it is still pretty awesome, probably even moreso if you're not as lazy as me. You don't buy this because you want a smart watch. You buy it in the name of pretending you care about fitness. But it still takes up your wrist space and if it comes down to this or other smart watches, unless you really need the fitnessy stuff, you can do better. [Unless, for the non-fitness people, you are the curmudgeon type like me who says "why buy a watch for what my phone can do?" In that case, don't buy a watch. You already have a phone that can do amazing things. And if you don't, you probably know how to do things like entertain yourself without technological reliance.]
It loses one star because of its bulkiness, lack of ability to do things other watches at equal/lower prices can do (both smart and non-smart, such as the vibration levels), and non-intuitiveness. But still a solid device with as many bells and whistles as you'll get out of a Fitbit device.
*****UPDATE FEB 2016: I am downgrading this to 1 star. Not only is the thing bulky and inaccurate, it also is actually causing me arthritis-like pain on whichever wrist it was worn. I've tried loosening and tightening the strap, changing wrist placement, and several other changes and the watch is just horrible. After a couple of days without wearing it, my wrists feel healthy again. I'm not alone in this either; google it. Lots of other people are having the same issue with it causing significant pain. I wish I could return it for a full refund.
Top reviews from other countries
Battery life is a problem, I ran 4 times(30min each time) a week and used Surge to track my exercise, I had to charge at least twice a week, I turned of Bluetooth or notification just to sustain its battery for half week. Their advertisement of all the fancy features(music control, call/message notification etc) provide no real benefit especially when the battery dies so fast.
The quality of belt is absolutely horrible, it was severely damaged close to the screw holes in 18 months, and this is under normal usage, I always left some space on my wrist. I've also known a few friends whose Fitbit belts were almost in "unwearable" condition within 7 months. Considering there's no replacement belt, worn out belt is almost equivalent to EOL for the device itself.
Besides hardware issue, performance of GPS is inconsistent, only showing partial trails or inaccurate locations lots of time, not to mention the inaccurate heartbeat monitor and other issues mentioned by fellow reviewers.
I will certainly stay away from Fitbit for all my future fitness gears.
Mark w.