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Fitbit Surge Fitness Superwatch, Black, Small (US Version)

3.6 3.6 out of 5 stars 1,170 ratings

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Black
Small (Pack of 1)

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About this item

  • Track workouts & view workout summaries; plus all day activities including steps, distance, calories burned, floors climbed and active minutes
  • Monitor your sleep automatically and wake with a silent alarm
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Important information

Visible screen diagonal

1" / 3 cm


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  • Watch
  • Product information

    Warranty & Support

    User Manual User Manual [PDF ] Product Warranty: For warranty information about this product, please click here [PDF ] Sizing guide Manual [PDF ]

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    Fitbit

    Fitbit Surge Fitness Superwatch, Black, Small (US Version)


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    Product Description

    Product Description

    Fitbit Surge Fitness Superwatch, Black, Small (US Version)

    Manufacturer Contact Information

    Customers contact: support@fitbit.com

    Customer reviews

    3.6 out of 5 stars
    3.6 out of 5
    1,170 global ratings

    Customers say

    Customers like the distance and heart rate tracking capabilities of the watch. For example, they say it's good at tracking fitness goals and routes, and the GPS tracks runs fairly accurately. That said, some complain about the size and battery life. They say it takes up your wrist space and is a battery hog. Opinions are mixed on quality, performance, accuracy, and ease of use.

    AI-generated from the text of customer reviews

    119 customers mention96 positive23 negative

    Customers like the distance tracking of the wireless accessory. They mention that it is adaptive, it will automatically track most of your workouts, it is good at tracking fitness goals, and it does a good job of tracking your route. They also love that the GPS tracks their runs and they can see them on a map in their FitBit. They feel that it tracks heart rate fairly accurately and are great tools to keep them on track. For the premium service, the tracking is free. It can accurately count flights of stairs you've walked.

    "...The steps are pretty darn accurate too, I can watch the step count change as I walk even if my arms are held still...." Read more

    "...Great tools to keep you on track!Update 7/25/16 - I wore and loved this for slightly over a year...." Read more

    "...cycling, had a heart rate monitor, GPS, sync with my surface, track calories, lots of functionality, yet quick access to functions, a silent alarm..." Read more

    "...The app is great! Easy to record calories consumed, set goals, monitor sleep (and quality of sleep), follow heart rate trends, and more...." Read more

    231 customers mention99 positive132 negative

    Customers are mixed about the quality of the wireless accessory. Some mention it's a very nice product and a good compromise between a full fledged, while others say that it'd be better off with a G-shock.

    "...Mio quality is bad (it failed after 8 months of use) and its software does not provide many features...." Read more

    "...other smart watches or fitness trackers with faces, this is actually very sleek and somewhat smaller...." Read more

    "...I have small wrists and the band ended up tearing because I wore it tightly. Contacted support who would not replace because I've had over a year...." Read more

    "...In conclusion, it's 4 stars because it is still pretty awesome, probably even moreso if you're not as lazy as me...." Read more

    160 customers mention84 positive76 negative

    Customers are mixed about the performance of the wireless accessory. Some mention that it works fairly well, is amazing with all the functionality, and works perfect with iPhone. However, others say that it doesn't work well if it's too tight, and both functions stopped again.

    "...It also has gotten wet while sweating or washing my hands and still works great, though I haven't worn it during anything like swimming or..." Read more

    "...Super glued temporarily, until I got it wet over the weekend and no longer works. I've decided to go with the new Blaze purchased through my job...." Read more

    "...To my delight, the Surge worked great! There is a small delay compared to the Polar, but that's to be expected...." Read more

    "...Now what it falls short on. There is no cycling function. It does have a spinning function which I currently use while biking...." Read more

    116 customers mention62 positive54 negative

    Customers are mixed about the accuracy of the wireless accessory. Some mention that the GPS is accurate and works very nice, while others say that the heart rate was not measured accurately and the calories burned in their workout were unreliable. They also say that it outright cut out on several occasions. Overall, the product has mixed opinions about the accurateness.

    "...It was accurate and I loved it then but the customer service was disappointing after it broke the second time...." Read more

    "...Not only is the thing bulky and inaccurate, it also is actually causing me arthritis-like pain on whichever wrist it was worn...." Read more

    "...Tomtom is good for GPS but not accurate for heartrate and also not much other things. Polar Loop is terrible (not going to talk abou it here)...." Read more

    "...It's also worth noting that the heart rate tracking outright cut out on several occasions until I adjusted again...." Read more

    63 customers mention41 positive22 negative

    Customers are mixed about the ease of use of the wireless accessory. Some mention it's easy to use and read, intuitive, and user-friendly. However, others say that the interface isn't very intuitive, the device is cumbersome, and the instructions can be vague.

    "...It is also easy to read. It uses dots for each minute on the clock. It will stack the dots to show how much activity you have had for each minute...." Read more

    "...I'm glad I decided to replace it with this. It is EASY to use and read...." Read more

    "...do (both smart and non-smart, such as the vibration levels), and non-intuitiveness...." Read more

    "...The exercise inputs are already programmed in (I am an "average" user and haven't explored the watch's full capability when it comes to this)..." Read more

    145 customers mention28 positive117 negative

    Customers are dissatisfied with the fit of the wireless accessory. For example, they mention the size is a little bulky, cumbersome, and takes up their wrist space. That said, they say the sizing is tricky and the face is larger than they would prefer.

    "...The size is a little bulky as I am a petite female but you get used to it and I am a fashion-savvy woman so I know big, statement watches are very in..." Read more

    "...But it still takes up your wrist space and if it comes down to this or other smart watches, unless you really need the fitnessy stuff, you can do..." Read more

    "...I wear loose like a bracelet and it works perfectly. I think it runs a little small...." Read more

    "...I wanted one that was small, lite, not ugly, good for running, cycling, had a heart rate monitor, GPS, sync with my surface, track calories, lots..." Read more

    113 customers mention20 positive93 negative

    Customers are dissatisfied with the battery life of the wireless accessory. They mention that it drained the battery quickly by constantly syncing with their cellphone. Some say that the battery lasts only 3 days. That said, some complain that they have to charge it every couple of days.

    "...Lastly, the battery life is not as long as advertised. It seems to last a couple of days. I've always had trouble with Fitbit batteries though...." Read more

    "...You can track your route by using the GPS. This does use the battery up faster, but not as much as other GPS watches I have had...." Read more

    "...To my delight, the Surge worked great! There is a small delay compared to the Polar, but that's to be expected...." Read more

    "...(although very, very slow to respond) ONLY when sleeping or doing... well... nothing...." Read more

    54 customers mention0 positive54 negative

    Customers are dissatisfied with the value of the wireless accessory. They mention that it's not worth the amount of money, it'll fall apart in less than a year, and is mispriced. The cost is a drawback, and it'd be too expensive to replace in such a short time.

    "...is not just in need of some minor adjustments, it is completely, utterly worthless for any kind of real fitness or endurance activity, regardless of..." Read more

    "...But it is not worth the price tag for some major problems and here's why:The strap...." Read more

    "...It was very disappointing and I have since returned it." Read more

    "...The cost is a drawback, but I got this on sale with Amazon and am happy with my decision." Read more

    I used to love this thing, now I hate it, and Fitbit's customer service is why
    1 Star
    I used to love this thing, now I hate it, and Fitbit's customer service is why
    I debated getting the Surge for several months. I was really excited when I heard about it before it went on sale. I loved my FitBit One, and I also loved my Polar. What I didn't love is the disconnect between the two, the fact that Polar wouldn't sync with MyFitnessPal, or the fact that I had to wear a chest strap. Since I take hourly breaks from my desk job to do the stairs or walk, the chest strap was a pain to don and then doff.I was so geared up to buy Surge as soon as it came out. Then I read the reviews. The primary feature I wanted it for, the Heart Rate Monitor, was getting some bad press. Reviewers said that it didn't work during rigorous exercise. Many reviewers. For several months I was certain I wouldn't get Surge. I'll hold off until technology improves. Meanwhile, I was using my One and Polar, chest strap, manually entering in workouts, wishing that the Surge performed as it was supposed to.Then my employer started a fitness campaign and I received a $110 credit to purchase a fitness monitor. Since I already had the One, and I read a few more favorable reviews about how to actually use the Surge to make the HRM accurate; I decided I would try out the Surge for myself, knowing that half of it would be on the company dime and I could return it within 30 days if I didn't like it.When it arrived, I opened it immediately and set it up. I read the instructions but I didn't need to really. It was very intuitive and user-friendly. Right away I noticed how even though the watch has a large face, it seemed to be designed just so that I hardly noticed it was on my wrist. It was very comfortable. I liked everything about it so far, I don't really use the music or text notifications features, but they seemed to work fine when I tested them. The big issue was the heart rate monitor. Would it preform?I strapped my chest piece on and put my Polar on my right wrist. It was time to put Surge and Polar head to head. I followed the directions in the FitBit booklet and moved the Surge about three finger lengths up on my forearm and made sure it was snug but not too snug. Then I proceeded to climb up and down my stairs for 10 minutes. To my delight, the Surge worked great! There is a small delay compared to the Polar, but that's to be expected. You have one measuring capillaries on your wrist, the other directly above your heart. Of course the Polar strap over your heart will be a little faster. But once I got going, the FitBit and Polar were almost identical and stayed that way for the duration of my workout.Then I tested it on a run. I enabled the GPS, moved the Surge up on to my forearm, turned on my Polar and ran 5k. Same results. The Surge took a tinsy bit longer than the Polar to register an increase in my heart rate, but it had no trouble once I topped out around 160 (I was running steep hills). It kept the pace with the Polar every step of the way. I did more workouts all week. I did some in the gym, some on my stairs, and several runs. I finally put aside the Polar because I knew the Surge was reliable. I gave the Polar and my One to my husband.I'm SO happy I decided to take a chance on the Surge, it met or exceeded my expectations. I love that continuous HRM, I love that I don't have to wear a chest strap. I love that it syncs to MFP and I love the variety of workouts I select. It's much more comfortable to sleep with, so I actually do have sleep data (I never used that feature with my One). And the best part is, you don't have to set it, it just *knows* when you've slept. I love that the GPS tracks my runs and I can see them on a map in my FitBit app. I just love the Surge. I'm not sure why some people have problems with the HRM feature. Maybe the issues were taken care of in a software update, or maybe they didn't read the instructions, but I did not have those problems and Surge has been a lifesaver for me. I know that some people feel the iPhone health app can replace activity monitors such as Surge, but I say no way. I love the continuous HRM feature, I love the FitBit customer support - try getting support from Apple and when you're finished banging your head on your desk, I'll be here running laps with my FitBit. I love that it's all in one place right on my wrist. I LOVE SURGE!So will you love it? I hope so! It's hard to say why it works fine for me and not others. Maybe there's another variable like body density, difference in capillaries or something of that nature that makes it work well for one person and not another. But with FitBit's amazing customer support and Amazon's generous return policy, give it a try. If it doesn't work for you, send it back. You have nothing to lose but excess weight!Edit: After a few more weeks of use, I'M STILL IN LOVE! This thing works fantastically! I've used it for stairclimber workouts, weight lifting, spinning, yoga and hiking. I love it so much! I periodically check my heart rate on the fitness machines and compare it to the Surge. It's spot on. And I don't have to move it up on my arm 3 inches, it reads my heart rate just fine in the 1 inch spot. Love!Second Edit (7/14/15): Sadly, my love affair has come to an end. Yes, the watch still works. The problem is Fitbit's customer service is not what I had come to expect after all these years. Shortly after my review, Fitbit released a firmware update that rendered this product little more than a watch unless you are in exercise mode (which takes away most of the battery life in a few hours). I used to be able to dock the watch on my heart rate (the primary reason I purchased this product) but with the new firmware update, all of the additional features snap back to clock after 15 seconds. I wish they would have given us more choices, not less, when it comes to product development. Why can't we decide which screen is the default screen after 15 seconds? No matter, I thought, I'll just tell Fitbit this, and surely they'll work on a patch for their next update. First, they directed me to this thread: https://community.fitbit.com/t5/Feature-Requests/Surge-Touchscreen-Lock/idc-p/866964#M25478 and told me to leave my complaint there. Months have gone by, and many people have complained of the same issue. Fitbit has done nothing to help us. We spent $250 on a product we now can't use effectively. I've contacted Fitbit multiple times, and they always brush me off with this sort of semi-optimistic PR nonsense about how they're working on it but have no plans. So basically they don't care that they've rendered a $250 product useless to many users. That was my main worry when I was weighing this product over the Apple watch, and the reason I went with Surge. Fitbit had always been so helpful and responsive! Not any more. So I'm assuming Apple will release a new watch this fall, and I'll sever my ties with Fitbit forever then. I can't wait. I have never in my life been so soured on a company so quickly, and I had to change my 5-Star review to a 1-Star review. Fitbit doesn't seem to care.So, where does that leave you, the consumer? I feel like I've been betrayed by Fitbit. I've been baited and switched into getting a watch that I thought I could leave on heart rate all day, without going into the battery draining and options-limiting exercise mode. And I had this for a little under a month before Fitbit pulled the rug out and left many customers holding the $250 bag. If you don't mind this kind of behavior from a company, and you don't mind either having to use battery draining alternate modes to get the data that you want, or having the data you want to see disappear every 15 seconds, then my original review still stands. But personally, there are many companies on the market that make this kind of product and actually care about their customers without putting them out to pasture on some placating thread that the company never intends to even monitor. Fitbit has lost a loyal customer, and I will never buy another product again. I can't wait to get rid of this expensive watch.
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    Top reviews from the United States

    Reviewed in the United States on July 1, 2015
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    One person found this helpful
    Report
    Reviewed in the United States on December 23, 2015
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    3 people found this helpful
    Report
    Reviewed in the United States on June 8, 2015
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    One person found this helpful
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    Top reviews from other countries

    GavinE
    5.0 out of 5 stars Price and BPM
    Reviewed in Australia on April 29, 2019
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    Dave Fletcher
    3.0 out of 5 stars Fitbit Surge
    Reviewed in the United Kingdom on September 20, 2016
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    Craig Churchill
    5.0 out of 5 stars My wife is in love with it
    Reviewed in Canada on June 19, 2018
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    Stanley Pan
    2.0 out of 5 stars Good features with poor hardware
    Reviewed in Canada on June 17, 2016
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    3 people found this helpful
    Report
    Mark
    5.0 out of 5 stars Fitbit 10 out 10 you will love ❤️ it.
    Reviewed in Canada on August 16, 2017
    Color: BlackSize: Small (Pack of 1)Verified Purchase
    2 people found this helpful
    Report