I bought a used one of these S10e phones and got one in excellent shape. The listing said unlocked Verizon and that's what I got. I had sent back a previous S10e (from a different listing) because, although I was able to make and receive calls and use WIFI, I had trouble getting a 4G/LTE or any other data connection. After going back and forth with my carriers customer service agent, I was advised that the phone was incompatible. I am using Total Wireless, which uses the Verizon network. It was an AT&T phone so the incompatibility verdict seemed reasonable. (strange the phone part worked if it was incompatible though)
It turns out I had the exact same problem with this phone. I thought this being a Verizon phone that I was all set. The FIX was that I needed to manually set up/add an access point. Under network settings, there was no access point listed.
This S10e is replacing a Galaxy s6, which shows an access point under network settings. I touched/opened the access point on the S6 and replicated all the info into the "add access point" on the S10e, and everything works fine. I got the idea from a YouTube video. I guess they don't watch YouTube over at Total Wireless. Their customer service just dropped the ball.
I am certain now that this fix would have worked on the first, "incompatible" phone that I ended up returning. I hear that the access point settings are supposed to download automatically on activation, but sometimes they don't. At the very least, I would expect a higher level of competency from a provider's customer service. Ya Think?
I can't help contemplating whether issues like this are deliberate corporate curveballs, designed to encourage customers to buy new phones direct from the carrier. JMHO
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This Item  Samsung Galaxy S10E G970U, US Version, 128GB, Prism Black - GSM Unlocked |  |  |  |  |  | |
| Price | $118.60 | -11% $424.00 List Price: $474.00 | $213.99 | -9% $113.99 Typical price: $125.94 | -11% $110.60 Typical price: $123.99 | $124.99 |
| Delivery | Get it May 16 - 20 | Get it as soon as Friday, May 17 | Get it as soon as Thursday, May 16 | Get it May 17 - 22 | — | — |
| Customer Ratings | ||||||
| Battery life | ||||||
| Fingerprint reader | ||||||
| Face recognition | ||||||
| Value for money | ||||||
| Sold By | TeeEra Shop | WirelessDistrict | Chubbiestech | thegadgetdeals | bayshine Trading | BidAllies |
| display size | 5.8 inches | 6.8 inches | 6.2 inches | 147.32 millimeters | 5.8 inches | 5.8 inches |
| memory capacity | 128 GB | 512 GB | 128 GB | 4 GB | 128 GB | 128 GB |
| model name | G970U | Samsung Galaxy S21 Ultra 5G | Galaxy S21 | Galaxy S9 | Galaxy S10e | S10e |
| operating system | Android 9.0 | Android | Android | Android 12.0 | Android 9.0 | Android 9.0 |
| connectivity tech | Wi-Fi | Wi-Fi | Wi-Fi | — | Wi-Fi | Wi-Fi |
| display type | AMOLED | — | — | AMOLED | AMOLED | AMOLED |
| service provider | Verizon | Unlocked | Unlocked | — | — | — |
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Samsung Galaxy S10e review
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Beware - phone was not "Verizon" or even US warrantied
Buyer beware: I ordered the "Samsung Galaxy S10e Verizon + GSM Unlocked 128GB Prism Black" since I was changing to Verizon service and needed a new phone. Unfortunately, the phone I got was NOT a Verizon phone, but was a Latin American market phone (they don't even have Verizon) that does not have a warranty in the US. After seeing the packaging was Spanish as the primary language, I looked for a Verizon label on the phone (not there of course), then repackaged everything without turning the phone on. It was returned as it was not what was advertised. The seller (SAJE Tech Deals) then charged a "restocking fee", later claiming the phone was "in bad shape" when they got it back. The phone was pristine and returned in a cardboard box with multiple layers of bubble wrap vs the Priority Mail envelope and single thin bubble wrap sheet it was shipped in. If you want a non-US market phone or don't care about the warranty, you might be happy with this, otherwise, be prepared for a bait and switch.
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Reviewed in the United States on November 26, 2020
Reviewed in the United States on August 25, 2021
Reviewed in the United States on November 16, 2020
Beware - phone was not "Verizon" or even US warrantied
Reviewed in the United States on November 16, 2020
Buyer beware: I ordered the "Samsung Galaxy S10e Verizon + GSM Unlocked 128GB Prism Black" since I was changing to Verizon service and needed a new phone. Unfortunately, the phone I got was NOT a Verizon phone, but was a Latin American market phone (they don't even have Verizon) that does not have a warranty in the US. After seeing the packaging was Spanish as the primary language, I looked for a Verizon label on the phone (not there of course), then repackaged everything without turning the phone on. It was returned as it was not what was advertised. The seller (SAJE Tech Deals) then charged a "restocking fee", later claiming the phone was "in bad shape" when they got it back. The phone was pristine and returned in a cardboard box with multiple layers of bubble wrap vs the Priority Mail envelope and single thin bubble wrap sheet it was shipped in. If you want a non-US market phone or don't care about the warranty, you might be happy with this, otherwise, be prepared for a bait and switch.
Reviewed in the United States on November 16, 2020
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Kindle Customer
Beware non-US buyers - 'unlocked' in description does not mean carrier is unlocked
Reviewed in Australia on August 15, 2021